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Complaints procedure

Pages in Complaints procedure

  1. 1. Informal stage
  2. 2. You are here: Stage 1 complaints
  3. 3. Stage 2 complaints
  4. 4. Who is informed of your complaint?
  5. 5. Follow up

2. Stage 1 complaints

You can register a formal complaint by using one of the forms on the making a corporate complaints page. This is the quickest and easiest way to make your complaint. We would prefer that you use the form as this helps to ensure that the complaint is recorded properly. Alternatively, you can put your complaint in writing, either via email or in hardcopy, or you can visit the Town Hall to make your complaint in person.

We need to know what you believe went wrong, what you would like us to do to put it right and whether you have already spoken to anyone about it. If your complaint is about a particular Head of Service then you should follow the procedure under stage 2. 

Your complaint will be acknowledged within three working days of receipt we will come back to you within 15 working days to provide an answer or say when we will be able to give you a full reply, as well as an update on the investigation.