Complaints procedure

Pages in Complaints procedure

  1. 1. You are here: Informal stage
  2. 2. Stage 1 complaints
  3. 3. Stage 2 complaints
  4. 4. Who is informed of your complaint?
  5. 5. Follow up

1. Informal stage

We aim to resolve the vast majority of complaints about Council services at the first point of contact. Please let us know of any problem to give us the opportunity to put it right as soon as we can.

You can contact us using the relevant report it online form for specific issues, or via our contact form for any other assistance.

If after you have contacted us you are still not satisfied or the issue has not been resolved then you should use stage 1 of the formal complaints procedure.