How to contact us

There are different ways to contact us, the quickest way to resolve most queries is by using our contact us online form. This is available 24 hours a day, 7 days a week and will ensure the relevant team can action accordingly.

Contact us online form

In writing or in person

Our Reception opening times are from 9am to 5pm Monday to Thursday, and 9am to 4.45pm on Friday.

Our address is:

  • Reigate Town Hall
    Castlefield Road,
    RH2 0SH

For entry in to the Castle Grounds a code can be obtained in person or via the phone from  Reception at the Town Hall. Please note; the code can only be requested by the person(s) wishing to enter the grounds.

Emergency contact numbers

To contact us in an emergency outside of normal office hours, see the emergency contact numbers.

Make a complaint

Find out how to make a complaint by visiting the complaints webpage.

Reporting a fraud

Find out how to report a fraud to the Council by visiting the fraud and corruption page.

Potholes and highways issues

Enquiries about highways, road maintenance (potholes), road works and road safety should be directed to Surrey County Council, the organisation responsible for most roads in Surrey.

  • Complete the online form on the website of Surrey County Council roads and transport - report it.
  • If you consider a problem to be an immediate threat to life and limb telephone their contact centre on 0300 200 1003 instead of using the online forms.

Contact Centre

For all other enquiries contact our Contact Centre by phone. The usual opening hours are Monday to Friday between 10am and 4pm. If you know the name of the person or department you wish to speak to you can use our automated switch board service from 8.45am and until 5pm. Please note that the times during which individuals or departments are contactable by telephone may differ from those of the Contact Centre

Please note: All calls to the 01737 276 000 number are recorded for training and monitoring purposes. For more information, please see our: