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Complaints procedure

Pages in Complaints procedure

  1. 1. Informal stage
  2. 2. Stage 1 complaints
  3. 3. Stage 2 complaints
  4. 4. Who is informed of your complaint?
  5. 5. You are here: Follow up

5. Follow up

We may from time to time contact a sample of customers who have used our complaints process to ask for their feedback on the response they received. Your co-operation with this process is much appreciated as it will help us to improve the service we offer to you.

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