Pages in Reigate & Banstead 2025

  1. 1. Reigate & Banstead 2025
  2. 2. You are here: Reporting on our progress
  3. 3. How we developed the plan
  4. 4. Associated strategies

2. Reporting on our progress

We report each year on the progress we make against the objectives in our Reigate & Banstead 2025 five year plan.

Annual update 2020/21

During 2020/21 we primarily focussed on supporting local communities - especially vulnerable people and the borough’s businesses - through the pandemic. We adapted how we do things to continue delivering high-quality services and provide the extra help needed.

Alongside these challenges, we still made good progress delivering on our key priorities. We will continue to build on this initial progress and develop further activities throughout 2021/22.

If you have any difficulties viewing this document, please contact the council (01737 276000 or send an email). A member of the Communications or Corporate Policy teams will be happy to assist.

Some progress highlights  


  • Our COVID-19 response - including 14,475 welfare phone calls, 7,386 hot meals and 2,145 emergency food boxes delivered, hosting community support, vaccination and testing centres.
  • Continuing support for our most vulnerable residents - working with volunteers and partner organisations, establishing new Community Food Clubs and tailoring our family and money support activities during the pandemic.
  • Affordable housing - making good progress on our developments at Cromwell Road and Pitwood Park and working with partners to secure funding and support the delivery of shared housing for single people.


  • Promoting easier and wider access to jobs – including our new Reigate & Banstead Works website and the East Surrey Youth Hub.
  • Making great construction progress at Marketfield Way - creating new homes, a cinema and retail units.
  • Improving and maintaining our parks and green spaces to a high standard – winning nine South and Southeast in Bloom and two Green Flag awards.
  • Increasing our focus on sustainability – including our new Environmental Sustainability Strategy, installing more electric vehicle charging points and switching the council’s energy to 100% carbon neutral.


  • Investing in technology and adapting our service delivery - enabling a rapid move to remote and new ways of working to keep essential services running during the pandemic.
  • Extra pandemic financial support – delivering COVID-19 business grants and financial hardship funding as well as our usual revenues and benefits activity.
  • Agreeing a new Commercial Strategy - explaining how we’ll act more commercially to fund services in the future.
  • Keeping spending within approved limits – despite the pandemic and while still investing to provide efficient services (for example, purchasing new bin lorries).