Garden waste

Suspension of garden waste service

Garden waste collections were suspended from Monday 30 March. This difficult decision was made due to the levels of COVID-19 related absence within our teams. Suspending the service allowed us to focus our resources on the essential household waste collections. We will resume garden waste collections as soon as it’s safe to do so without affecting the household collections.

Compensation

From 1 June, all garden waste members will receive £20 per bin off the cost of their annual renewal to thank them for their patience and as compensation for the disruption to their service. (A refund of £20 will automatically be credited to the payment accounts of members who renewed in April or May this year.) Letters are being sent to all members, but post may take longer than usual to arrive. To receive emails, please sign up for a My Reigate & Banstead account.

Whilst the service is suspended here are some composting tips and advice from the Surrey Environment Partnership. If you’re considering using a private waste carrier, it is your responsibility to make sure they are licensed and you can check that a waste carrier has a licence here.