Different ways to contact us
Phone line technical issues - Tuesday 30 June 2020
We're having some technical issues with our phone lines at the moment. If you're trying to get through to our customer contact team please bear with us as your wait may be slightly longer.
We apologise for any inconvenience this may cause, but in the meantime may wish to use our contact us online form.
There are different ways to contact us, the quickest way to resolve most queries is by using our contact us online form. This is available 24 hours a day, 7 days a week and will ensure the relevant team can action accordingly.
Potholes and highways issues
Enquiries about highways, road maintenance (potholes), road works and road safety should be directed to Surrey County Council, the organisation responsible for most roads in Surrey.
- Complete the Surrey CC report it online form (Surrey CC website).
- If you consider a problem to be an immediate threat to life and limb telephone their contact centre on 0300 200 1003 instead of using the online forms.
In writing or in person
Our address is:
Reigate Town Hall
Coronavirus: for arrangements for visiting the Town Hall during the Coronavirus outbreak please see our Coronavirus pages.
Keys to the Castle Grounds:
For entry in to the Castle Grounds a code can be obtained in person or via the phone from Reception at the Town Hall.
Emergency contact numbers
To contact us in an emergency outside of normal office hours, see the emergency contact numbers.
Reporting a fraud
Find out how to report a fraud to the Council by visiting the Fraud and Corruption page.
For all other enquiries contact our Contact Centre by phone. Our Contact Centre is open Monday to Thursday between 10am and 5pm and on Fridays from 10am to 4.45pm. If you know the name of the person or department you wish to speak to you can use our automated switch board service from 8.45am and until 5pm.
- Phone (01737) 276000
- SMS 07834 626468 if you are deaf or hard of hearing
All calls to the 01737 276000 number are recorded for training and monitoring purposes. See the Customer Services Telephone Monitoring Policy (PDF) for more information.