Pages in Vehicle licensing
2. Hackney Carriage Vehicle New Application
This 7 stage process is intended for new Hackney Carriage Vehicles. If your vehicle is currently licensed with us, you must use the renewal application form.
Stage 1) Read and understand our policy, conditions and regulations covering vehicle licensing
Information on vehicle standards, including age limits for vehicles, fees etc is available on the licensing webpages. We strongly advise all customers to read and understand all the provided information before you apply for a licence.
Note: The Council will not license a vehicle as ‘new’ over the age of 7 years, this includes vehicles where a previous licence has expired. This is in line with the Council's policy and conditions.
Stage 2) Check you have the required information, documents and means of making payment before commencing your application
You will need the vehicle registration and information from the documents listed below to complete the application form. Payment must be made online using a credit or debit card (make sure you have the permission of the card holder).
- Vehicle Bill of Sale
- Vehicle Insurance Documents
- Vehicle Log book, minimum required V5C green slip if full log book not held
- Meter calibration certificate
Stage 3) Apply for a Hackney Carriage new vehicle licence and sending us the required documents
You will make your online application and payment to us via a webform hosted by a company called Idox.
Please see our Guide to Making an Application Guidance Document.
To make your application click on the green button below:
After you have completed the application form, you must send scanned copies of the documents listed in stage 2 to [email protected] with the word NEW and your car registration in the subject title.
Stage 4) Receipt of confirmation email regarding documents submitted
On receipt of your documents, we will send you an email confirming which documents are incomplete/missing or alternatively that everything is satisfactory, and you may proceed to stage 5.
Stage 5) Book and Pay for an appointment at our depot
You should not start this stage until you have a confirmation email that your documents are satisfactory. The email will contain a licence reference number which you must quote in your booking. If you attempt to have your vehicle inspected whilst any information is outstanding, we WILL NOT plate your vehicle and you will have to make a further appointment to return.
Stage 6) Attend your appointment at our depot and adhere to the current COVID precautions on site
You should not attend you MOT/inspection if you or any members of your household have any symptoms or have received a positive test for Covid 19
The vehicle will be checked and tested at Earlswood Depot, Horley Rd, Redhill RH1 6PN.
Instructions to depot visitors during the coronavirus outbreak
- Only 1 person to attend per vehicle (no family, friends, children or pets)
- Face mask must always be worn whilst on site
- Customer to park in the marked MOT bay and leave keys in the vehicle.
- All customers to sign in at MOT reception for the purposes of track and trace.
- Only one customer is allowed in the reception at a time.
- There will be no access to toilet facilities or tea/coffee/water
Make a note of the date and time of the appointment in your diary, and ensure you arrive in plenty of time for your appointment. If you miss your appointment start time you will not be entitled for a refund and will need to rebook another appointment.
The vehicle must be in immaculate condition inside and out and must have:
- A secure spare wheel (space savers are ok). Run flat tyres/foam/air pump are NOT accepted.
- A fire extinguisher Note: 1kg dry powder.
- A first aid kit.
- No smoking stickers.
If any of those items are missing, or the vehicle does not meet the required standard, it will NOT BE LICENSED and a fee will be payable when you make another appointment to attend a further inspection.
MOT retests should be booked at the time of failure or via telephone as they cannot currently be booked online. Retests will only take place free of charge if booked to take place within 10 days of failure.
Stage 7) Become licensed
Following the successful completion of your vehicle checks your vehicle will be licenced and plated at our Depot.