MEL Research is carrying out a residents’ survey on behalf of the council from Wednesday 16 September 2020.
The aim of the survey is to gather views on a range of topics such as the environment, residents' communications preferneces and Covid-19 to help the council understand what is important to residents and how we are doing. The survey results will also collect important feedback on whether local people think the commitments made in the council’s Five Year Plan are starting to be met.
This survey will be carried out via an online survey emailed to a sample of residents and by telephone. If you receive an email invitation from MEL Research, please take part. From 28 September to mid-October, MEL Research will contact a further sample of residents by phone.
Residents not invited to take part can also complete the survey if they wish via a weblink which will be open from 16 to 28 September 2020.
We will publish headline results of the survey here.
Anything you tell MEL Research will be used for research purposes only. MEL Research abides by the Market Research Society Code of Conduct at all times and GDPR. You can find out more information about MEL Research and what they do with the information they collect in their privacy notice.
If you have any questions or concerns about any aspect of the survey or would like help completing it, please call the free MEL helpline on 0800 073 0348.
Take part in our consultations
We frequently ask our residents, businesses and others with a stake in our services for their views and feedback on our proposals, policies and services, as well as what it is like to live, work or do business in Reigate & Banstead.
When new public consultations are opened, we will publish them here. We also publicise them, such as through social media, direct to customers and through the local media. We provide updates on this page after consultations have closed to tell you what we found out and what happens next. If you are interested in hearing about the council's consultations, please follow us on Twitter or Facebook.
Merstham Recreation Ground
We are consulting residents and users of Merstham Recreation Ground about plans to improve it. The consultation, which includes a survey for over 18s and one for young people, is open from Wednesday 9 September until Monday 5 October 2020. More information about the project, draft proposals and surveys is available on our Merstham Rec pages.
The council is consulting users of parks and open spaces about the Public Space Protection Orders that regulate dogs' behaviour in those areas.
These regulations form Public Space Protection Orders (PSPOs) for each park or open space. There are two further PSPOs covering all open space in the borough and the borough's roads, footways and verges. Where a person responsible for a dog does not follow the requirements of the PSPO/s, the council may issue them with a fixed penalty notice of £80 or, ultimately they may be prosecuted with a maximum £1,000 penalty on conviction.
These orders have been in place for three years and must now be reviewed before the council can decide whether to renew them or not. The aim of this consultation is to gather feedback through surveys from people who use parks and open spaces about the orders. There are over 90 PSPOs covering the borough. Some parks, particularly larger parks and open spaces, are covered by more than one order. To simplify the survey process, participants are asked to give their feedback on the park they are interested in through one of four surveys: Banstead and surrounding villages, Reigate, Redhill and Horley. Participants can only give feedback on one park at a time but the surveys can be completed multiple times and participants can comment on parks in any part of the borough. Supporting information summarises what the PSPOs cover is provided via the surveys and shoud be read when answering the questions.
Take the survey for Banstead and surrounding villages. Supporting information for the Banstead area is available on this website and via the survey.
Take the survey for the Horley area. Supporting information for the Horley area is available on this website and via the survey.
Take the survey for the Redhill area, Supporting information for the Redhill area is available on this website and via the survey.
Take the survey for the Reigate area. Supporting information for the Reigate area is available on this website and via the survey.
These surveys will close at 11pm on 26 September 2020. Next, the council will review the results of the surveys and other evidence before deciding whether to renew, revise or end each of the PSPOs. The council's decisions will be available via this webpage later in 2020.
Sometimes we collect your data when you take part in our consutlations. Information about our responsibilities around this and how we use your data is available on our Privacy Notice page.
These consultations have recently finished:
Redhill Public Space Protection Order review
This consultation is part of a review of the Public Space Protection Order (PSPO) that covers Redhill town centre and Memorial Park and has been in place since 2017. The council is considering extending the order for up to a further three years and would like the views of residents, businesses, workers, shoppers and other visitors in Redhill.
The Redhill PSPO webpage explains more about the order but briefly, it gives the council and police extra powers to tackle anti-social behaviour. By intervening early, the police and the council hope to prevent anti-social behaviour escalating into a crime. The PSPO means the council and police can require someone to stop carrying out one of the behaviours listed in the order. If they do not stop, they can be fined (that is, issued with a fixed penalty notice). They could ultimately be summonsed to court or, in certain circumstances, be arrested.
As part of the review, the council is consulting with local partners and community groups. If you are part of a local organisation and would like to contribute to the consultation beyond taking part in the survey, please contact the Consultation and Insight Officer.
The consultation was open from Monday 6 July until 5pm Monday 17 August.
Voluntary sector health check
Reigate & Banstead Borough Council and Voluntary Action Reigate & Banstead (VARB) surveyed voluntary, community and faith organisations who deliver services in the borough of Reigate & Banstead. This includes all services, not just those directly responding to COVID-19.
The information collected is for internal use by the council and VARB to help them understand the impact of COVID-19 on the local sector and to respond to it. The survey was open from 12 June until 11pm, Sunday 28 June. A summary report of feedback from the survey will be published here soon.
Returning to the Harlequin cinema
Current Government guidance states that cinemas may be able to open again soon, dependent on certain conditions being met nationally. The Harlequin is currently considering options for re-opening its cinema, the Waller Studio. To ensure customers have a safe and enjoyable experience, it will only reopen when the time is right to do so and with comprehensive precautions in place. Understanding customer views is an important part of making this decision and your views are welcome.
This survey was open from 11 June to 22 June.
The Harlequin and other colleagues in Reigate & Banstead Borough Council have been monitoring government guidance as well as listening to customers through the survey. They use this evidence to make their decision about the cinema’s reopening which took place in July. A summary of customer feedback will be published on this page soon.
Supplementary Planning Documents Consultation
Following adoption of the Development Management Plan and changes to national policy and guidance, the Council consulted on four revised Supplementary Planning Documents to provide additional guidance to implementing Core Strategy and Development Management Plan policies:
• Affordable housing
• Barn and farm conversions
• Historic parks and gardens
• Reigate shopfront design.
The consultation documents are available in the Emerging section of our Supplementary Planning Documents page. The consultation was open from Monday 6 January until Saturday 8 February 2020.
Borough News readership
This survey asked residents for their views on our twice yearly magazine for residents, Borough News, and closed on 21 October. We reported on the results in the spring issue of the magazine.
Community Infrastructure Levy Local Fund
The council has a fund from the Community Infrastructure Levy (CIL), a fixed charge that councils collect from property developers to help fund infrastructure and improvement projects. That fund can be used to support local projects. This survey asked residents and others with an interest in the borough about the spending priorities for parts of the borough they were involved with, such as where they live or work. The survey also invited projects ideas that would benefit from CIL funding.
Nearly 400 people completed the survey, with many suggesting projects for their areas. A summary of the survey findings, such as residents' priorities is on the CIL Local Fund webpage together with information on next steps.
Reigate & Banstead 2025: our five year plan
This plan sets out our proposed priorities for the five years to 2025 and explains how we will focus our resources and deliver services to those living, working in and visiting Reigate & Banstead. We consulted residents over the summer of 2019 about our draft plan. During the eight weeks of the consultation we received over 600 survey responses containing over 1,000 comments, with further feedback given via social media, face to face conversations and email. A summary of feedback we received from the survey and our responses to the comments is on the Corporate Plan webpage.
- Summer holiday activities: We asked for feedback from parents and carers about the range of summer holiday activities we offered this summer because we would like to know if children and their parents like what we offer or if they have suggestions for improvements, new activities and so on. It was open to all parents and carers in the borough whether their children took part in activities this year or no. The survey closed on 30 September 2019.
Pest control: we surveyed of a sample of pest control customers in August to measure their overall satisfaction with the service.
Work local. Our survey to understand people's views about working locally and commuting closed in June 2019.