Council Tax refunds
Requesting a refund
When your Council Tax account shows a valid credit, this amount is refundable to you.
If you pay by Direct Debit, we will automatically issue the refund to the same bank account used for your payments. If you paid using any other method, you will need to either complete our online refund form below or fill in the refund request slip located at the bottom of your bill. It is mandatory to attach a bank statement to your online form or refund slip. The statement must show the account number, sort code, and account holder’s name; it does not need to display any transactions.
If you are moving within the borough the credit on the account will be transfer to your new account to offset the new outstanding Council Tax.
If you are applying for a refund as the personal representative of a person who has passed away
If the person who was liable for the Council Tax charge on a property has passed away resulting in a credit on their account, and their bank account can no longer accept payments, credit can be refunded into a different bank account nominated by their personal representative. Evidence is required that the applicant is their personal representative, generally a copy of the will or grant of probate. If there is no personal representative, instruction can come from next of kin named on death certificate. A bank statement will still also need to be provided for the bank account that the payment is being made to.