Our use of cookies

Cookies are little text files that collect data on your visits to websites. Almost all websites use them to improve their services.

When you add things to an online shopping basket, click around a site and return to your basket, it is cookies that are remembering what you put in there. It is a cookie that remembers you set Horley as your location for the weather forecast on the BBC site.

You can disable them

You can turn cookies off by changing your browser settings. Go to your browser's help section to see how to do this. On Internet Explorer for example, you would just enable 'InPrivate Browsing'

More information about how to enable or disable cookies is available on the All about Cookies website.

We want you to know what cookies we use on this site

Website statistics

We use cookies to tell us about the traffic to our site. This includes how many pages users look at during a site visit and how many different visitors the website has had. The cookies also tell us the operating system and devices that are being used to access our website and referring website information (the webpage that someone clicked to land on our site). We use Google Analytics.

As well as general analytics, we also use Google Analytics Demographics and Interest Reporting which uses aggregate data from Android/ iOS devices, and also YouTube, Gmail and Google account activity to make inferences about the age, gender and interests of the total numbers of visitors using pages on our site. This doesn't identify individuals.

We use this data to help us understand our website audience better so we can improve our communications with residents. 

Please consent to the use of these cookies by completing our consent to Goolge anaytics cookies online form.

Or if you would like to opt out of Google Demographics and Interest Reporting, or Google Analytics tracking you can change your Google settings or install the Google Analytics opt-out extension.

Website in general

We use Microsoft's active server page technology, which in order to work sets a session cookie. The same applies to some tools like the planning application search which are JavaServer Pages. With both of these, when the visitor leaves the cookie expires. They don't store any personal information. 

We contract with Cludo search to supply our internal search engine (the search box on the top right of this page). This involves a cookie to collect information on the search terms that are being used on our website. We use this information to continually improve our web content and to make sure people can easily find what they are searching for when using our website.   

On occasion we work with a third-party advertising partner to serve ads on our behalf elsewhere on the internet. After visiting our site the cookie allows us to place relevant advertising on other websites you may subsequently visit. To learn more, or to opt-out of receiving advertisements by our third party partner, visit the Network Advertising Initiative. Opting out will not in any way affect your use of our site.

3rd party cookies 

Some areas of our website are supplied by 3rd party companies. They all employ their own use of cookies. Some more details on these are in the table below.

System Use of cookies
Where I live  'Where I Live’ is supplied by Astun Technology and uses cookies that remember your settings between visits - such as the last address searched, the last zoom location of the map. More details can be found on their privacy policy page.
Online forms

The companies we use for our online forms are Firsmtep, Victoria Forms and IDOX. We also use online forms that have been developed in house.

None of the online forms that we use on our site store any personal information in cookies, (regardless of the provider). They use only what is necessary to get the user through the process of filling in the form (i.e. they remember what you've typed from page to page on the form). They also use cookies to improve the function of the forms such as directing requests to the right server. Without these the forms wouldn't be able to work.

Meeting and committee information We use Modern.gov for our meeting and committee online services. The platform uses a cookie to maintain the user's session while they navigate through Modern.gov. This cookie is essential for modern.gov to work and it expires once the user leaves the platform.
Benefits Checker Our online benefits checker is provided by Northgate Public services (UK) LTD. More information about their cookie use can be found on their cookies page.
E Petitions  Our E Petitions service is provided by mySociety Limited and the platform uses no cookies.
Webcasting of council meetings This service is provided by Public- I. For more information on their use of cookies see their Cookie law page.

 As well as the above, if a page also includes a clickable Youtube video, Youtube may set its own cookies once the video is played.

How government sites use cookies in general

Further information can be found on the page below.