Social media

Our social media accounts are managed by the Communications team.

The Customer Contact team respond to your questions about the Council and our services as quickly as they can but often have to get answers from colleagues, so please be patient.

Moderating content

We encourage meaningful engagement and interaction from our online community. You are welcome to ask questions, provide feedback and share your views on relevant topics. However, we ask that you are respectful at all times.

Abusive language or threatening behaviour towards our staff, or other users of our social media will not be tolerated. Please abide by our social media house rules (see below) to keep our channels friendly and welcoming to all.

We reserve the right to take action by removing, blocking or moderating content that breaches our house rules. Accounts may also be reported to the associated media platform.

Where a post attracts a high volume of comments that create an environment that is not friendly and welcoming we may turn comments off.

House rules

Users should:

• be respectful of other people and other views
• remember there are people behind every screen reading your comments and posts, including council staff
• only post accurate and up-to-date information, to avoid misleading others.

Users should not:

• use offensive, abusive or insulting language, including swearing or malicious comments
• incite hatred based on race, sexuality, gender, religion, nationality, or other protected characteristics
• be vexatious or deliberately disruptive – for example posting off-topic or persistently pursuing questions or arguments that have been addressed
• post false or misleading information
• discuss or condone undertaking a criminal act or breaking the law
• reveal anyone’s personal data or identity
• make comments of a party-political nature
• advertise commercial products

Other content

We will not tolerate any harassment or personal abuse of council staff, including content on social media feeds that are not moderated by the council. We politely remind social media users to treat everyone with respect.