Our use of cookies
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How we use cookies
Reigate and Banstead Borough Council puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. The cookies help you navigate our website faster and use all its features easily. Cookies ‘remember’ certain information from your visit, which helps to keep your experience relevant for you and helps us improve the site for everyone.
Types of cookies
Cookies are simple text files that are stored on your computer or mobile device, browser or in encrypted databases. Only those entities can retrieve or read the contents of the cookies data. Each cookie is unique to your web browser; therefore, it can't be read by any other website.
There are three types of cookies:
- Session cookies also known as 'temporary cookies, cannot be passed to any machine other than the one that generated the cookies. Session cookies allows the browser to re-identify itself to the single, unique server to which the client had previously authenticated. Additionally, session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of any e-commerce site. You don't have to keep re-submitting information as you move through the site or carry out transactions.
- Persistent cookies are stored on a user's device to hold usage information, settings, personalization, or sign-on credentials, from previous visits - for example names and details for online forms. The primary purpose of persistent cookies is to provide users with an immersive and seamless browsing experience by auto-filling information that the user may have already provided. They are used to collect anonymous statistics about how many people use the site, and to maintain any settings (such as accessibility) you have changed.
- Third-party cookies are placed on a website by someone other than the owner (a third party) and collects user data for the third party. For example, you can have a "Like" button on your website which will store cookies on a visitor's computer, those cookies can later be accessed by for example, Facebook to identify visitors and see which websites they visited. Such cookies are considered to be a 3rd party cookie.
To find out more about cookies and how they work, visit the website, all about cookies.
Cookies on this site
- site-wide operational cookies
- anonymous usage and analytic cookies
- third party cookies
- CookieControl – used to determine cookie control options
Site-wide operational cookies
| Cookie | Purpose | Expires |
|---|---|---|
| PHPSESSID | The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. | At the end of the session. |
| CookieControl | This cookie enables users to dismiss the Cookie message that we display on our pages. | Expires after one hour. |
Cludo Search
We use Cludo search for our internal search engine (the search box on the top right of this page, under the ‘my Reigate and Banstead account link’). The Cludo search, collect information on the search terms that are being used on our website in so that people can easily find what they are searching for when using our website.
| Cookie | Purpose | Expires |
|---|---|---|
| recentSearches | Used for storing recent searches by the end user. Introduced for the Instant suggestion’s functionality. | Will stay until removed manually. |
| cludoSessionid | Unique ID for the session: Connects user sessions across multiple page views. Used to determine unique versus total and ineffective searches (CTR). | Will stay until removed manually. |
| cludoSessionIdStart | Indicates the beginning of the current session, specified by CludoSessionId. | Will stay until removed manually. |
Google analytics (GA)
Usage and analytic cookies
We use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify, your IP Anonymization (or IP masking) in Universal Analytics – Google Analytics, and the data is not shared with anybody else. We use this data to help us understand our website audience better so we can improve our communications with residents.
| Cookie | Purpose | Expires |
|---|---|---|
| Utmc | Records moment in time when a visitor leaves a site. | waits 30 minutes, and then it expires. |
| utmb |
Is one of the GA cookies that fulfil the role of session cookies. It is used to determine new sessions and or visits. |
30-minute expiration period. |
| utmz | Also known as “campaign” cookies. If a user comes back to the site within 6 months, it will remember the last traffic source of that visitor. | Expires in 6 months. |
| utma | Keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Each time a user comes to the site, their cookies get updated for another 2 years. | 2 years expiration period. |
Open data - GOV.UK
- You can see the free open data for Reigate & Banstead Borough Council - GOV.UK
Third party cookies
Some areas of our website are supplied by third-party companies and or organisations. They all employ their own use of cookies and their own privacy policies; however they must follow data protection legislation (ICO), and they still have to protect your data. We do not embed third party software on our website.
What it's for:
We show Reigate & Banstead Borough Council’s Facebook pages on our website so that you can see services we provide on Facebook that are relevant to the page you’re looking at.
Your privacy
- See the Facebook Data Policy
What it's for:
We show Reigate & Banstead Borough Council’s Twitter accounts on our website so that you can see services we provide on Twitter that are relevant to the page you’re looking at.
Your privacy
- See the Twitter Privacy Policy and their page about Twitter’s use of cookies and similar technologies.
What it's for:
We show Reigate & Banstead Borough Council’s LinkedIn accounts on our website to promote our various services offered and available.
Your privacy
- See the LinkedIn Privacy Policy and also the LinkedIn and GDPR - This is What You Need to Know.
YouTube
What it's for:
We show YouTube in Privacy-Enhanced Mode to include our own videos in our web pages.
Your privacy
- See the How does YouTube maintain user privacy? .
Google Maps
What it's for:
We use Google Maps to provide a familiar interface when showing you where our services are.
Your privacy
Where I live Cookies used by iShare Maps
What it's for:
A framework for data storage. iShare now uses Local Storage rather than Cookies to store user state information (e.g.,) layers selected, position on map. This should have no visible effects to the user other than that they should no longer hit problems when using large numbers of layers.
Your privacy
- See the Privacy Policy – IShare
| Name | Typical Content | Expires |
|---|---|---|
| ASP.NET_SessionId | Random string identifying browsing session to server. | When user exits browser. |
| astun | Version number of Astun iShare web application. | After 30 days. |
| astun:baseMap | Identifier for most recently selected base map in My Maps. | After one month. |
| utma | Keeps track of the number of times a visitor has been to the site related to the cookie when their first visit was, and when their last visit occurred. | 2 years expiration period. |
| astun:currentLocation | Most recently set address and its coordinates. | After 30 days. |
| astun:mapSource | Identifier for map overlay configuration in My Maps. | After one month. |
| astun:mapView | Location and extents of the most recent view of the map in My Maps. | After one month. |
| astun:panelsAccordionStatus | Number identifying last opened panel in My Nearest. | After 30 days. |
| astun:panelsCollapseStatus | IDs of collapsed panels in My Maps. | After 30 days. |
| astun:previousLocation | Address and its coordinates of last location in My Maps. | After one month. |
| astun:rLayers_[profile_identifier] | The list of layers currently added to the Map Categories panel for a given profile (e.g. ORGANISATION_mapsource). | After one month. |
| astun:vLyrs_ish_[profile_identifier] | Layers turned on in My Maps for a given profile (e.g. ORGANISATION_mapsource). | After one month. |
| atMyCouncil | Identifier of most recent tab visited by user and changes to visibility of panels in My House and My Nearest. | After one month. |
| atLocation | Most recently set address and its coordinates. | After 30 days. |
| astun:layerPanelOpenGroups | Layer group expanded in panel in My Maps. | After one month. |
| myAlerts | Encrypted user logon details. | After 90 days. |
GovDelivery known as Granicus
What it's for:
Many of our forms are created using Granicus. Granicus is a third-party organisation.
Your privacy
- See the govService Cookie Statement, Granicus Support and also the govDelivery Subscriber Cookie Statement - Granicus.
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
| localtime | Customer Portal, Staff Portal, Other portals, Customer Service Hub, Service Designer. | Picked up server side to calculate local time from UTC time. | At end of session. |
| PHPSESSID | Customer Portal, Staff Portal, Other portals, Customer Service Hub, Service Designer. | Session id. | Depends on site configuration. 6 hours is default. |
| APP_LANG | Customer Portal, Staff Portal, Other portals, Customer Service Hub, Service Designer. | Eg en Language used to view site. |
24 Hours. |
| _lastlogin | Customer Portal, Staff Portal, Other portals, Customer Service Hub, Service Designer. | unix timestamp. | At end of session. |
| SimpleSAMLSessionID | Customer Portal, Staff Portal, Other portals. | Simple saml is the library we use for oauth 3rd party authentication. | At end of session. |
| customization | Customer Service Hub. | Store front end customized styles for Customer Service Hub - only applicable to internal users. | At end of session. |
| COOKIE_MESSAGE | Customer Portal, Staff Portal, Other portals, Customer Service Hub, Service Designer, Admin interfaces . |
This cookie enables users to dismiss the Cookie message that we display on our pages. | After six months. |
Idox - planning application search
These are the cookies that the Planning Application Search system (which is provided by Idox) uses.
| Cookie | Purpose | Expires |
|---|---|---|
| JSESSIONID (Necessary) | Used to track the life of the session. The cookie contains no information except for a unique ID which identifies the current session and it is not stored or saved or analysed in any way. | At the end of the session. |
Modern.gov
We use modern.gov cookies for our council meetings, agendas, minutes type of pages.
| Cookie | Purpose | Expires |
|---|---|---|
| ASP.NET_SessionId (Necessary) | A session cookie used to maintain the user's session while they navigate through Modern.gov. This cookie is essential for modern.gov to work. Expires: when the user exits the browser. Contains: Randomly generated alphanumeric string The cookie is just a basic ASP session cookie that identifies a unique session. | At the end of the session. |
| _mglogon_ (Necessary) |
A session cookie used to maintain the user's session while they navigate through Modern.gov. This cookie is essential for modern.gov to work. Expires: when the user exits the browser. Contains: Randomly generated alphanumeric string. The cookie is just a basic ASP session cookie that identifies a unique session. |
At the end of the session. |
Citizens Access
We use Citizens Access, provided by espws.necsws.com for Council Tax and Business Rates billing and instalment information as well as details about your Council Tax Reduction and Housing Benefit.
| Cookie | Purpose | Expires |
|---|---|---|
| seen_cookie_message | Saves a message to let us know that you have seen our cookie message. | 90 days. |
| NESPW_SESSION | Tracks your current connection to keep you signed in. | When you close your browser. |
| car_workplace_cookie | Identifies the local authority who provides this service. | After 24 hours. |
| car_account_type_cookie | The type of account you're looking at (can be council tax or business rates). | After 24 hours. |
| car_language_cookie | Identifies your language preference. | After 24 hours. |
More information about their cookies can be viewed at the website, NEC Software Solutions (UK)
Public-I
Our webcasting of committee meetings is provided by Public- I. For more information on their use of cookies see their Cookie law page, Reigate and Banstead public-i cookies policy.
| Cookie Name | Cookie Purpose | Cookie Duration |
|---|---|---|
| _Secure-ci_session | CSRF cookies will use $config['sess_expiration'] which if set to 0 (zero) means the cookies will remain set until the browser is closed. | Expires at the end of the session. |
Online licence applications
| Cookie Name | Cookie Purpose | Cookie Duration |
|---|---|---|
| SESSION | This is used to track the life of the session. | Expires at the end of the session. |
| XSRF-TOKEN | This is used to protect from XSRF attacks. | Expires at the end of the session. |
How government sites use cookies in general
For further information see the UK government explanation of cookies: