Online safety and avoiding scams

Stay safe online

As we do more and more things over the internet, online safety is a growing concern. Here is some guidance to help and simple steps to stay safe whilst making the most of being online.

Safeguarding children online

Get safe online is a website with lots' of information for parents and carers who are worried about their children being on the internet, below are a list of checklists to consider according to age groups.

Avoiding scams

There are some simple steps you can take to make sure you don’t lose money or personal details through a scam:

  • Don’t ever give bank details, money or personal information to someone you don’t know. Hang up the phone, shut the door or delete the email.
  • Legitimate organisations will never ask for your PIN, passwords or bank details.
  • Don’t feel pressured. A genuine organisation will give you time to check credentials and consider what you want to do.

National campaigns

  • Take Five ( is a national campaign offering straight-forward, impartial advice that helps prevent email, phone-based and online fraud - particularly where criminals impersonate trusted organisations.
  • Stop! Think fraud (GOV.UK) is national campaign providing concise, simple-to-follow advice from leading counter fraud experts and signposting victims to relevant organisations for further advice and support.

Report it

  • You can report scams and get more advice with Action Fraud, the National Fraud and Cyber Crime Reporting Centre

Trading Standards

There's more advice about rogue traders and cold callers from Trading Standards (Surrey County Council website) and you can sign up for their newsletter - TS Alert.

Contacting us online

You can save lots of time if you need to contact the council about things like a missed bin collection, a parking ticket  or many other things by using our website instead of picking up the phone. Simply search for what you need to do on the top right of the screen.