Emergency contacts

Our switchboard is open Monday to Friday (excluding Bank Holiday days) during normal office hours from 8.45am to 5pm for usual business .

In case of an emergency outside of normal office hours, you can use the following numbers:

  • Reigate & Banstead Borough Council: 0151 221 2938 (out of hours only)
  • Reigate & Banstead Borough Council: contact us by email (24 hours)
  • Raven Housing Trust contact number: 0300 123 3399 (to discuss rent and tenancy enquiries between 9am and 5pm, Monday to Friday, otherwise to discuss emergency reapirs (24 hours))
  • Raven Housing Trust email: raven@ravenht.org.uk (24 hours)
  • Surrey County Council for roads and or highways: 0300 200 1003 (24 hours)

Please note that the numbers above are for emergency use only during the following times:

  • Monday to Friday 4pm to 10am if it is an emergency only, however if you know the name of the person or department you wish to speak to you can use our automated switch board service from 8.45am and until 5pm
  • Saturday and Sunday all day
  • other times that the council is closed (for example public holidays and Christmas closure)

Other organisations to contact for emergency welfare support

  • Surrey County Council's Community Helpline

  • Red Cross Coronavirus support line is open daily 10am - 6pm - Red Cross can help with feelings of loneliness, isolation and grief; as well as helping to get food and medicine for those in need

  • Mental health: if you are concerned about your mental health and need advice or support call:

  • Domestic abuse: if you are being frightened, hurt or abused by a partner or family member call:
    • East Surrey Domestic Abuse Services
    • Telephone: 01737 771 350
    • Website: esdas
    • National Domestic Abuse Helpline (24 hours)
    • Telephone: 0808 2000 247 (24 hours)
    • Call 999 if you feel your life is in immediate danger. Domestic abuse is a crimex. (24 hours and every day of the year including holidays!!)

  • Bereavement support: if you need advice, information or support following a bereavement, whenever or however the death occurred, contact: