Different ways to contact us

There are different ways to contact us, for general enquiries the best way to get in touch is by completing our online form.

Contact Centre

For all other enquiries contact our Contact Centre by phone Monday to Thursday 8.45am - 5pm and Friday 8.45am - 4.45pm.

  • Phone (01737) 276000
  • SMS 07834 626468 if you are deaf or hard of hearing

All calls to the 01737 276000 number are recorded for training and monitoring purposes. See the Customer Services Telephone Monitoring Policy (PDF) for more information.


Enquiries about highways, road maintenance (potholes), road works and road safety should be directed to Surrey County Council, the organisation responsible for most roads in Surrey.

In writing or in person

Write to us or visit in person

  • Reigate Town Hall
    Castlefield Road
    Reigate, Surrey
    RH2 0SH
    Open Monday to Thursday 8.45am-5pm and Friday 8.45am-4.45pm.

Keys to the Castle Grounds:

For entry in to the Castle Grounds a key can be obtained from  Reception at the Town Hall.
A refundable cash deposit of £50 is payable on receipt of the key which will be refunded when the key is returned. Keys must not be kept for longer than 48 hours.

Emergency contact numbers

To contact us in an emergency outside of normal office hours, see the emergency contact numbers.

Reporting a fraud

Find out how to report a fraud to the Council by visiting the Fraud and Corruption page.