Different ways to contact us

There are different ways to contact us, the quickest way to resolve most queries is by using our contact us online form. This is available 24 hours a day, 7 days a week and will ensure the relevant team can action accordingly.

Contact us online form

Potholes and highways issues

Enquiries about highways, road maintenance (potholes), road works and road safety should be directed to Surrey County Council, the organisation responsible for most roads in Surrey.

In writing or in person

Write to us or visit in person

  • Reigate Town Hall
    Castlefield Road
    Reigate, Surrey
    RH2 0SH
    Open Monday to Thursday 8.45am-5pm and Friday 8.45am-4.45pm.

Keys to the Castle Grounds:

For entry in to the Castle Grounds a code can be obtained in person or via the phone from  Reception at the Town Hall. 

Emergency contact numbers

To contact us in an emergency outside of normal office hours, see the emergency contact numbers.

Reporting a fraud

Find out how to report a fraud to the Council by visiting the Fraud and Corruption page.

Contact Centre

For all other enquiries contact our Contact Centre by phone. Our Contact Centre is open daily between 10am and 4pm.  If you know the name of the person or department you wish to speak to you can use our automated switch board service from 8.45am and until 5pm.

  • Phone (01737) 276000
  • SMS 07834 626468 if you are deaf or hard of hearing

All calls to the 01737 276000 number are recorded for training and monitoring purposes. See the Customer Services Telephone Monitoring Policy (PDF) for more information.