Apply for a taxi or private hire licence

Pages in Apply for a taxi or private hire licence

  1. 1. Who can apply for a licence?
  2. 2. You are here: Private Hire Driver New Applications
  3. 3. Private Hire Driver Renewal Applications
  1. 4. Hackney Carriage Driver New Applications
  2. 5. Hackney Carriage Driver Renewal Applications

2. Private Hire Driver New Applications


Welcome to our new ‘Private Hire Driver Application’ page. This page outlines our new application process from 9th April 2018 and is intended for customers that do not currently hold a Private Hire Driver Licence with Reigate & Banstead BC. The application process is mapped out for you below and is broken down into an easy to follow 9 Stage process. We strongly advise you read and follow all the information on this page before proceeding with your application. You will find all the information you may need to assist with your application on our licensing webpages.  

9 Stage Application Process 

Stage 1) Read and understand our ''Who can apply for a licence?'' webpage and our other relevant Licensing webpages.

We have put extensive information regarding the licensing process, our fees, our policies and conditions on our webpages to help our customers. We strongly advise all customers to read and understand our licensing webpages relevant to your application before applying for a licence.

When you are content that you meet our licensing requirements, as outlined on our 'Who can apply for a licence page' and would like to apply to be a New Private Hire Driver (not already a driver with us) then proceed to Stage 2. Please follow the stages in the order outlined below to ensure you application is made to us correctly.

Stage 2) Check you have the required information, documents and means of making payment before commencing your application.  

In Stage 3 you will make your online application and payment to us via a webform hosted by a company called Idox. Please note that there is no means to save your application part way through, so you need to ensure you have sufficient time to fully complete your application - 30 minutes should be sufficient. You will need to have the following to hand before starting your application.

  1. DVLA Driving Licence.
  2. Access to a valid email address and account.
  3. Means of making an online payment by credit or debit card (with the permission of the card holder to do so, if it is not your card).
  4. Your National Insurance Number.
  5. Know which operator you will be working for. 
  6. Evidence of your Right to Work in the United Kingdom e.g. Passport, Biometric card etc.
  7. Details of any past and current motoring offences, previous convictions from the UK and abroad, and any matters pending. You should not withhold any details (this includes spent convictions) when applying to be a taxi or private hire driver. 
  8. If you have lived abroad for 6 continuous months of more since the age of 16 you will be required to provide a criminal record check from the country / countries visited covering the period or a certificate of good conduct authenticated by the relevant embassy.
  9. Information on any medical condition that shows you can meet the DVLA Group 2 guidelines e.g. the medical condition, medication you are taking, and results of any tests required etc.
  10. Passport sized photograph.
  11. Our ‘Application Guidance Document’ - to help you in making your application we have developed a guidance document with handy hints and walkthrough screen by screen pictures of the online application process. We strongly recommend you familiarise yourself with this document prior to making your application in Stage 3.

Stage 3) Complete your online application form to become a New Private Hire Driver 

Please ensure you have read Stages 1 and 2 above and familiarised yourself with the content on our licensing webpages that may be relevant to your application. When you are satisfied that you meet the requirements to become a licensed private hire driver with this Authority, click on the green button below to make your Private Hire New Driver Application. This application form is for new and not renewing drivers. Please see our Application Guidance Document for further information on how to make your online application.

Make a Private Hire New Driver Application

When you have submitted your application, you will receive a confirmation email. To progress your licence application please see the steps below and the 'Important Information on How to Progress Your Application' button below. 

Important Information On How to Progress Your Application 

Note as part of your application you will need to supply either electronically or in hard copy a passport sized photograph of yourself, and this photograph will be used on your driver badge.

Stage 4) Book a Private Hire Knowledge Test

Once you have completed your online application (Stage 3) to become a Private Hire Driver with us and received your confirmation email, you will be required to book a Knowledge Test. This cannot be booked before you have completed Stage 3 as we must have an application on file for you. You will only be allowed to book one test slot per applicant. A test is only allowed to be rebooked when you have received confirmation from the Licensing Department that you have not successfully passed the test; at this time the system will allow you to rebook another test. Click on the green button below to book a Knowledge Test. If it is your first attempt please select the ‘1st Attempt Knowledge Test’ and if you are retaking the test, select the 'Test Retake' option.

Book a Private Hire Knowledge Test 

Note: The Licensing Department reserves the right to cancel an applicants Knowledge Test, without refund, if for any reason they are in breach of the guidance above and where rules and procedures have been disregarded to record this on driver file records. 

Stage 5) Complete your DBS and DVLA required searches

The information document (link below) explains step by step how to complete your Enhanced DBS and DVLA online searches. This document should be used with the instructions on the webpage link above to assist you in completing the searches.

DBS Update Service - we can only accept this if you have paid for it and the certificate is for an Enhanced DBS where the “Position applied for” is “Other Workforce” AND “Taxi/Private Hire Driver”. We will need to see the original certificate so we recommend you bring it to one of our Document Drop In Sessions. See for more details.

Note: You must follow the instructions in the document above to ensure that we receive the correct  Enhanced DBS check. We will not accept a Basic DBS check.

Stage 6) Successfully Complete Online Safeguard Training Course (provided by Barnardos).

Please click on the green button below for further information on what you must do to successfully complete the required training course as a 'New Driver'.  A Course fee of £18 is payable direct to Barnardos.

Safeguard Training Course

Upon Successful completion of the training course you will need to provide a copy of your certificate. This can be done either via email, at a knowledge test or at one of our document drop in sessions. 

Stage 7) Supply the following  

A- Medical

Only a Reigate & Banstead BC medical report completed in full by a GP from the medical practice you are registered at, will be accepted by this Authority: 

Medical Report Form

Your doctor may charge you for the cost of completing the medical report. The report must be completed in full and be stamped/signed and dated by the GP. If questions are not answered fully or information is omitted and boxes not ticked, this could delay your application and you may have to go back to your GP. Before submitting a copy of your medical report, please check it is completed fully and read the instructions on the form carefully. If a medical condition is identified, please ensure that this is explained fully in Section 8 of the medical report and that the box in Section 9 is completed by your GP. 

Please send a copy of your completed medical report with your applicant reference written on the front either:

  • by email to with 'driver medical' and your applicant reference number in the subject line;
  • by post to Licensing Department, Reigate, Surrey, RH2 0SH;
  • by dropping into our reception; or
  • at the time of your Knowledge Test.

There is no need to wait at a document drop in session just to provide a copy of your medical. You can supply a copy of your medical report, however you must keep the original document for the duration of your licence. If you supply the original report to us, we recommend you take a copy as we will not return it and it may go missing. The Licensing Authority reserve the right to request to have sight of the original document at any time during the application process and throughout the duration of your licence held with this Authority.

Please Note: It is the duty of you as the licence holder to inform us if you are undergoing treatment or have a medical condition that may now, or in the future, affect your safety as a driver. Please inform us in writing and supply supporting medical reports / letters.

B- Passport Style Photo

Please send us a copy of your passport style photo with your full name clearly written on the back or included in a cover email:

  • by email to with 'driver photo' and your name and applicant reference number (if known) in the subject line;
  • by post to Licensing Department, Reigate, Surrey, RH2 0SH; or
  • by dropping into our reception.

Further guidance on what makes a suitable photograph can be found here

C- Right To Work in the UK

All drivers must show us the original document(s) that demonstrate they have the right to work in the UK e.g. passport or biometric card. This a requirement of The Immigration Act 2016.

We need to check this once after 1 December 2016 (and repeatedly for those who have limited permission to be in the UK and work until such time as they can demonstrate that they are entitled to remain indefinitely in the UK).

You may bring this to a Knowledge Test or to a Document Drop In Session, Tuesday 10am to 11am or Thursday 2pm to 3pm.  Please see Document Drop In Sessions for more information. 

Stage 8) Pass a Knowledge Test

To become a new private hire driver you are required to pass a knowledge test, as explained at Stage 4 above. The test has 22 applicant places and is usually held every two weeks on a Wednesday morning. It can often take an applicant several attempts to pass the test and there can be one or two months wait for a knowledge test place, due to the large volume of retaking applicants. Please bear this in mind when applying as it may take several months for your application to be successful.  For more information on the Knowledge Test please see our specific webpage here Knowledge Test.

Stage 9) Become a Licensed Private Hire Driver with Reigate & Banstead BC

Once all enquiries have been completed, you have passed your Knowledge Test and we are satisfied that you are a fit and proper person to hold a private hire driver licence with this Authority, we will finalise your application. After an administration processing period we will be able to create your licence and badges. This processing period varies depending on applicant numbers so we are unable to advise on specific timescales. Your licence and badge will be posted to the address we hold on your driver file. 

We strongly advise our drivers upon receipt of their licence to diarise their expiry dates in their phones and calendars etc.  It is your responsibility as a licensed private hire driver to ensure that your current licence is valid and that any renewal application is started in plenty of time.