Refugee support

3. Ukrainian refugee guest information


To read this page in Ukrainian, please see Google Translate: Підтримка громадян України

To read this page in Russian, please see Google Translate: Поддержка граждан Украины

Disclaimer: as the translations linked above are provided by Google Translate, Reigate & Banstead Borough Council cannot be held responsible for their accuracy.

Interim payments

If you arrived on a Homes for Ukraine Scheme VISA you are entitled to collect £200 per person upon arrival into the UK. This will be provided on a pre-paid card. You will need to bring your VISA and any other ID documents that they might have travelled with. Cards will be available to collect from the place listed below and instructions in Ukrainian, Russian and English of how to use them will be included for your support:

  • West Central Coffee Shop
    3 London Road
    RH1 1LY
    Find on Google Maps

    Every Thursday 3.30pm to 5.00pm

If you are unable to attend one of these sessions, please contact us on

You can also get a free SIM card for a mobile phone. These are also available to collect from the above places.

You can apply for a free bus pass using the following link: Homes for Ukraine temporary bus pass scheme up until March 2024.

Open a bank account

Go to any bank or online bank and set this up. You will need your VISA and or any ID (identification) documents that you travelled with and make sure you have an email address set up in your name and a valid phone number. See ‘how to set up a bank account’ section here for more details: Week one guidance for Ukrainians arriving in the UK - GovUK

Claim Universal Credit

If you are aged 18 and over, apply for Universal Credit - GovUK online

Claim Child Benefit

If you have children, you can apply for the Child Benefit Claim - GovUK through printing the claim form - GovUK. Further information is available at, Child Benefit - GovUK.

For further support around claiming for your benefits, you can access support via:

Healthcare and work

Education for adults and children

See our: Homes for Ukraine Sponsorship Scheme Privacy Notice

Homes for Ukraine - Private rental scheme (new from November 2023)

We are pleased to be able to offer this scheme which provides some financial assistance available to guests who may be wishing to consider the private rental option, subject to our affordability checks.

If you or your guest feel this type of support may be of interest or of benefit, please email us: and one of our team will be in contact to provide further information and discuss this further.