If you’re struggling to pay your energy bills pleas visit our cost of living support webpage.

The government’s cost of living support

You may be able to get up to five payments to help with the cost of living if you’re getting certain benefits or tax credits.

You do not need to apply. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits. This includes if you’re found to be eligible at a later date.

Low income benefits and tax credits Cost of Living Payment eligibility

Households in receipt of low income benefits and tax credits may be entitled to up to three Cost of Living Payments between April 2023 and March 2024. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits. Find out more about the Cost of Living Payment (Gov.UK)

Pensioner Cost of Living Payment

Pensioners entitled to a Winter Fuel Payment for winter 2023 to 2024 will get an extra £150 or £300 payment from November 2023. Find out more about the Pensioner Cost of Living Payment (Gov.UK)

Other government support

For information about other support available, including further help with energy bills, help with childcare costs and transport visit Help for households (Gov.UK)

Reducing energy bills

Improving the energy efficiency of your home will keep you warmer and save you money by reducing the amount of energy you use. There are grants available to help and organisations that can advise you.

  • Visit the Sustainable Home webpages for information on grants available and advice on reducing your energy and water use, which could save you money on your bills and improve environmental sustainability.

Great British Insulation Scheme

You can now apply for support from the Great British Insulation Scheme (Gov.uk website) or you can call 0800 098 7950. 

You might get support if installing insulation, if your home:

  • has an energy performance certificate (EPC) of D to G
  • is in Council Tax bands A-D

This scheme is run through your energy supplier.

Online Energy Advice Tool

Surrey County Council's new online tool will ask you a series of short questions before offering you tailored information on grants, support and advice, and non-financial help on a range of topics. 

Energy saving advice

These organisations provide free advice and information about ways to save energy and reduce the amount your bills.

  • Action Surrey provides advice on how to reduce your energy use, including information about grants available, such as the Sustainable Warmth grant.
  • Warmth Matters: Surrey Community Action's Warmth Matters can provide support and practical advice to help you stay warm, stay health and save money.
  • The Energy Savings Trust can help you make your home more energy efficient, reduce your carbon emissions and lower your energy bills.