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Accessibility

Reigate & Banstead Accessibility Statement 

Last updated: 21 September 2020

This website is run by Reigate & Banstead Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. You can also change colours and fonts.

AbilityNet has advice on making your device easier to use if you have a disability.

If you experience any problems accessing this website please contact [email protected] and we will try to help.

How we are measuring our website

Our website was audited by AbilityNet in January 2020 and they identified some issues which are now in a roadmap to be fixed.

Our website also uses third-party systems to provide certain online services. Although editing these is not always directly under our control, these were also included in our audit and we are now are working with our third-party suppliers to bring our full suite of online tools into compliance with WCAG 2.1 requirements.  

Feedback and contact information

If you need information on this website providing in a different format you can contact us on the details below and we will endeavour to do our best to help you as soon as we can:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How accessible is this website?

We know some areas of our web services are not yet fully accessible:

  • some buttons and links have poor colour contrast
  • some parts of the site are not operable by keyboard alone
  • some labels in the HTML are not correctly identified
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible

Technical information about this website’s accessibility

Reigate & Banstead Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non- compliance with the accessibility regulations

Main Website – (reigate-banstead.gov.uk)

All of the code level issues below have been booked with our website supplier to fix and the work is scheduled for completion on 12 November 2020.

  • Label, form fields and list items in the HTML are not correctly connected, declared or instructed for screen readers, this fails 1.3.1 (Info and relationships) and 3.3.2 (Labels or instructions)
  • Contrast is insufficient for some website button text and form controls, this fails 1.4.3 (Contrast (Minimum) and 1.4.11 (Non-Text Contrast)
  • Keyboard focus moves inappropriately, and the keyboard focus indicator is not clearly visible for people navigating with a keyboard only, this fails 2.4.3 (Focus order) and 2.4.7 (Focus visible)
  • Colour only is used to differentiate some links, this fails 1.4.1 (Use of colour)
  • Some links are incorrectly set as navigation regions which means incorrect information is conveyed for screen reader users, this fails 4.1.2 (Name, role, value)
  • Some link text is lengthy and non-descriptive, this fails 2.4.40 (Link purpose (In context))

Online forms (reigatebanstead-self.achieveservice.com/)

The following issues are with our forms supplier to apply code level fixes, exact timescale of the fixes is TBC.

  • Some headings and list items are not properly declared or connected in the HTML and some radio buttons are not grouped, this fails 1.3.1 (Info and relationships)
  • Some text alternatives are not set for image links and some textual descriptions are not specified for image buttons, this fails 1.1.1 (Non text content)
  • Contrast is insufficient for some website button text and form controls, this fails 1.4.3 (Contrast (Minimum)) and 1.4.11 (Non-Text Contrast)
  • The keyboard focus indicator is not visible in the search box in our online forms, and the role of some form links have been defined inappropriately, this fails 2.1.1 (Keyboard) and 2.4.7 (focus visible) 
  • Some parsing errors in mark-up were identified which can affect how a screen reader reacts with the page, this fails 4.1.1 (parsing)

Where I live (https://maps.reigate-banstead.gov.uk/iShare.Web/myrdrbbc.aspx)

An update is due to go live on 14 October 2020 which will bring the Where I Live system into WCAG 2.1 compliance. Until then, the following accessibility issues remain:

  • Some interactive elements do not work well for keyboard users alone, this fails 2.1.1 (keyboard), 2.4.7 (focus visible) 2.4.3, (focus order) and 2.5.1 (Pointer Gestures)
  • The language of the page is not specified, this fails 3.1.1 (Language of page)
  • The text cannot be resized independently and cannot be zoomed to 200%, this fails 1.4.4 (resize text) and 1.4.10 (reflow)
  • Colour alone is used to convey some information and some image links lack a text alternative, this fails 1.4.1 (Use of colour) and 1.1.1 (Non-text content)
  • Incomplete or identical page titles are used and loading messages are not announced for screen reader users, this fails 2.4.2 (Page titled) and 4.1.3 (Status Messages)
  • Some list items in the HTML are declared incorrectly or unnecessarily which can affect how a screen reader would read the page, this fails 1.3.1 (Info and relationships)
  • The roles and labels of some links, buttons and dynamic elements have not been properly defined for screen readers, this fails 4.1.2 (Name, role , value) and 2.4.6 (Headings and labels)
  • Colour contrast is insufficient for some text, images and form controls, this fails 1.4.3 (Contrast (Minimum)) and 1.4.11 (Non-Text Contrast)
  • Planning Applications, Webcasting and Benefits Portal 

The suppliers of these web services are all aware of the errors found and have confirmed that their next system updates will all be WCAG 2.1 compliant.

Planning application search

Next update due: 12 November 2020

  • Radio buttons and list items are not grouped or declared properly in the HTML, this fails 1.31 (Info and relationships)
  • The selected state of some links and buttons are not defined, this fails 4.1.2 (Name, role, value)
  • The text cannot be resized independently, this fails 1.4.4 (Resize text)
  • There are some inappropriate text descriptions for image links and some images of text, this fails 1.1.1 (Non-text content) 1.4.5 (Images of text)
  • The colour contrast of some form controls is insufficient, this fails 1.4.11 (Non Text Contrast)

Webcasting (https://reigate-banstead.public-i.tv/core/portal/home)

Next update due: TBC

  • Some HTML labels and heading levels have not been correctly declared, this fails 1.3.1 (Info and relationships) and 2.4.6 (Headings and labels)
  • The keyboard focus indicator is not clearly visible for keyboard only users, this fails 2.4.7 (Focus visible)
  • Inappropriate text descriptions has been found for image buttons, this fails 1.1.1 (Non-text content)
  • Error messages are not connected to their relevant fields, this fails 3.3.1 (error identification)
  • Colour contrast is insufficient for some text, images and form controls, this fails 1.4.3 (Contrast (Minimum)) and 1.4.11 (Non-Text Contrast) 
  • The text cannot be resized independently, this fails 1.4.4 (Resize text)


Benefits Portal (https://counciltaxandbenefitschecker.reigate-banstead.gov.uk/

Next update due: These works are part of larger system upgrade project, exact date of delivery is TBC

  • There are some inappropriate text descriptions for image buttons, this fails 1.1.1 (Non-text content)
  • Certain headings and table marks ups have been repeated and/or used unnecessarily and some buttons have incorrect labels, this fails 1.3.1 (Info and relationships)  2.4.6 (Headings and labels)
  • Colour contrast is insufficient for some form controls and key images, this fails 1.4.11 (Non-Text Contrast) 
  • Dynamic updates of content are not announced for screen readers and some pages have identical titles, this fails 4.1.2 (Name, role, value) and  2.4.2 (Page titled)
  • Error messages are not connected to their fields and some instructions are placed incorrectly, this fails 3.3.1 (Error identification) and 3.3.2 (Labels and instructions)

Document downloads

We have published a separate document accessibility statement covering our document downloads. This is available below: