Facing Homelessness

5. Rough sleeping

Rough sleeping

Sleeping rough is an extremely difficult situation. You can be exposed to hunger, health problems and danger.

What do I do if I am sleeping rough?

Housing Team

East Surrey Outreach Service

  • You can contact East Surrey Outreach Services (ESOS). ESOS helps people who are currently sleeping on the streets, who are sofa-surfing or who are at risk of losing their home. They can help you find more secure accommodation. You can self-refer by contacting ESOS on 07436273614 or at esos@thamesreach.org.uk.

Renewed Hope

  • Renewed Hope is a Christian charity based in Redhill which provides practical and emotional support to homeless, vulnerable and isolated individuals in East Surrey.

Homeless Link

  • You can search for hostels and day centres in your local area and how to be referred via the Homeless Link website.


  • Crisis is a charity which works directly with homeless people to help them rebuild their lives by offering one-to-one support and advice based on their individual needs.


  • Facing homelessness can be a very emotionally distressing time. You can call Samaritans for free at any time on 116 123 where they will listen and offer you support. You can also chat with them online, email them or write them a letter. Please visit their website for further details.

What can I do if I see a rough sleeper in my area?


  • If you see someone sleeping rough and you want to help, you can report them via Streetlink. StreetLink is an organisation which helps members of the public connect rough sleepers to local services that can support them

Contacting the Housing Team

  • You can also contact our Housing Team on 01737 276790 or email us on housing.advice@reigate-banstead.gov.uk to report a rough sleeper in our borough.
  • Please provide us with: a description of the person you have seen rough sleeping, the exact location of where you saw him/her, the day and time. This will enable us to investigate further and offer immediate support.