ASB Case Review

The ASB Case Review (formerly known as the Community Trigger) was introduced by the Anti-Social Behaviour Crime and Policing Act 2014. It:

  • gives victims and communities the right to request a review of their anti-social behaviour complaints 
  • brings agencies together to take a joined up, problem-solving approach to find a solution. 

If an ASB Case Review application meets the defined threshold, a case review will be undertaken by us and partner agencies.

An independent chair with be appointed and involved in the case review. We will share information, review what action has been taken and decide whether additional actions are possible. 

Who can use the ASB Case Review

  • A victim of Anti-Social Behaviour or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person
  • The victim can be an individual, a business or a community group

When to use the ASB Case Review

You can activate an ASB Case Review if:

  • you have complained to us, the police and/or a registered housing provider three or more times in the last six months about separate, but related, anti-social incidents and the problem persists 
  • you reported each incident of anti-social behaviour within one month of it happening 

Please note, your case will not be looked into if these conditions are not met. 

When not to use the ASB Case Review

An ASB Case Review will not be activated if:

  • you have reported anti-social behaviour and been given a date when you will get a response and this date has not passed yet. Instead, contact the agency you are working with to discuss what is happening 
  • you have reported anti-social behaviour and got a response but are unhappy with the conduct of a particular agency. Instead, make a compliant through the agency. 

Submit an ASB Case Review

When submitting an ASB Case Review, you will need to tell us: 

  • information about the anti-social behaviour
  • the dates of each complaint
  • details of whom you complained to (name, organisation and/or incident reference number)

Submit an ASB Case Review request

ASB Case Review applications received

  2019/20 2020/21 2021/22 2022/23 2023/24
Applications received  4 3 2 5 2
Applications not meeting the threshold  3 2 2 2 2
Application Case Reviews          1 1 0 3 0
Reviews resulting in further action      1 1 0 1 0