Refugee support

Translations

To read this page in Ukrainian, please see Google Translate: Підтримка громадян України

To read this page in Russian, please see Google Translate: Поддержка граждан Украины

Disclaimer: as the translations linked above are provided by Google Translate, Reigate & Banstead Borough Council cannot be held responsible for their accuracy.

Interim payments

If you arrived on a Homes for Ukraine Scheme VISA you are entitled to collect £200 per person upon arrival into the UK. This will be provided on a pre-paid card. You will need to bring your VISA and any other ID documents that they might have travelled with. Cards will be available to collect from the places listed below and instructions in Ukrainian, Russian and English of how to use them will be included for your support:

• Reigate Town Hall
  Castlefield Road,
  Reigate
  RH2 0SH
  Find us on Google maps

           Monday to Friday, 9am to 2pm

• The Harlequin Theatre
  Warwick Road,
  Redhill
  RH1 1NN
  Find us on Google maps

           Thursdays only, 3pm to 6pm

• The Banstead Centre
  The Horseshoe
  Bolters Lane,
  Banstead Village
  Surrey
  SM7 2BQ
  Find us on Google maps

           Every Tuesday 3pm to 6pm

You can also get a free SIM card for a mobile phone. These are also available to collect from the above places.

Open a bank account

Go to any bank or online bank and set this up. You will need your VISA and or any ID (identification) documents that you travelled with and make sure you have an email address set up in your name and a valid phone number. See ‘how to set up a bank account’ section here for more details: Week one guidance for Ukrainians arriving in the UK - GOV.UK

Claim Universal Credit

If you are aged 18 and over, apply for Universal Credit - GOV.UK online

Claim Child Benefit

If you have children, you can apply for the Child Benefit Claim - GOV.UK through printing the claim form - GOV.UK. Further information is available at, Child Benefit - GOV.UK.

For further support around claiming for your benefits, you can access support via:

• Citizens Advice, Help to Claim - contact us about applying for Universal Credit - Citizens Advice
• Jobcentre - Help with moving from benefits to work: Overview - GOV.UK
• to claim the £50 Red Cross card, call: 0808 196 3651
• come to our drop-ins - We are hosting weekly drop-in sessions where you can come to meet fellow Ukrainian people who already live in the area, or who have fled here because of the war. The drop-in sessions will have specialist support present to provide advice around everything regarding resettlement into the area – for example money advice, how to open a bank account, register for a GP, register for local schools and/or adult English language classes. If you are unable to attend one of our drop in session, support can be provided via email: resettlement@reigate-banstead.gov.uk
• Register for schools - email: School admissions - Surrey County Council or telephone: 0300 200 1004
• Register for a GP - how to register with a GP Surgery - NHS
• To sign up for English language classes, please contact East Surrey College - Client Services, by email: clientservices@esc.ac.uk or telephone: 01737 788 444
• For support to find work, please go to your local jobcentre - Find a job - GOV.UK

See our: Homes for Ukraine Sponsorship Scheme Privacy Notice

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