Refugee support

3. Ukrainian refugee guest information


To read this page in Ukrainian, please see Google Translate: Підтримка громадян України

To read this page in Russian, please see Google Translate: Поддержка граждан Украины

Disclaimer: as the translations linked above are provided by Google Translate, Reigate & Banstead Borough Council cannot be held responsible for their accuracy.

Interim payments

If you arrived on a Homes for Ukraine Scheme VISA you are entitled to collect £200 per person upon arrival into the UK. This will be provided on a pre-paid card. You will need to bring your VISA and any other ID documents that they might have travelled with. Cards will be available to collect from the places listed below and instructions in Ukrainian, Russian and English of how to use them will be included for your support:

           Monday to Friday, 9am to 2pm

  • West Central Coffee Shop
    3 London Road
    RH1 1LY
    Find on Google maps

    Every Thursday 3.30pm to 5.30pm

You can also get a free SIM card for a mobile phone. These are also available to collect from the above places.

Open a bank account

Go to any bank or online bank and set this up. You will need your VISA and or any ID (identification) documents that you travelled with and make sure you have an email address set up in your name and a valid phone number. See ‘how to set up a bank account’ section here for more details: Week one guidance for Ukrainians arriving in the UK - GOV.UK

Claim Universal Credit

If you are aged 18 and over, apply for Universal Credit - GOV.UK online

Claim Child Benefit

If you have children, you can apply for the Child Benefit Claim - GOV.UK through printing the claim form - GOV.UK. Further information is available at, Child Benefit - GOV.UK.

For further support around claiming for your benefits, you can access support via:

Healthcare and work

Education for adults and children

See our: Homes for Ukraine Sponsorship Scheme Privacy Notice