Service update. Delays to bin collections and deliveries are likely to continue due to unavoidable staff shortages. Staff illness and self-isolation on top of planned annual leave during the summer holidays is putting immense pressure on our services. Our crews are working very hard to maintain a full collection service, so please continue to leave your bins out. 

Recycling and refuse collections

Your bin must be placed on the boundary of your property by 6am on your scheduled collection day.


You can't report a missed bin if:

  • it is before 3pm (the crew may come back)
  • a whole road has been missed (we will be back to collect the next working day)
  • it has been after two working days (you will need to wait for your next collection)
  • the recycling is contaminated (check the What can go in each container page for more info)

Report missed bin online form

Commercial users can report a missed collection from our dedicated Commercial waste form