Some things to consider before you report your container missed:

Your bin must be placed on the boundary of your property by 6am on your scheduled collection day. So if it wasn't out the crew will have noted this and it doesn't count as missed. Also it doesn't count as missed if your bin had things in it which it shouldn't, so we didn't collect it.

In order to maximise our commitment to recycling we are unable to empty black/grey mixed recycling bins that are contaminated with unacceptable waste. As a simple reminder, these bins should contain plastic, cans, foil and glass only. You can find more information about what goes in each bin here: What can go in each container

When you can report it

  • Consider not reporting a missed bin before 3pm as the crew might yet be going back for it.
  • Please note, if your whole road has been missed, you will not be able to report online.  The crew will be aware of this miss and will return the next working day. Please leave your containers on the boundary for collection.  
  • Also you cannot report that your bin has been missed more than two working days after it was due for collection. Check your collection dates on Where I live.

Report missed bin online form