Recycling and refuse collections
Your bin must be placed on the boundary of your property by 6am on your scheduled collection day.
You can't report a missed bin if:
- it is before 3pm (the crew may come back)
- a whole road has been missed (we will be back to collect the next working day)
- it has been after two working days (you will need to wait for your next collection)
- the recycling is contaminated (check the What can go in each container page for more info)
Commercial users can report a missed collection from our dedicated Commercial waste form