Severe weather and our services

Pages in Severe weather and our services

  1. 1. You are here: Collections and council services
  2. 2. Leisure centres and council buildings
  3. 3. Be prepared

1. Collections and council services

Due to the Met Office’s weather warnings and for the safety of staff and customers, we have made some changes to our services. Please share this informtion with R&B residents, especially those who may not be online.

Waste and recycling collections

  • Our bin crews we will not be able to complete all rounds today (Friday). If your bins have not been collected by 9am, please take your bin in.
  • We will be out tomorrow (Saturday) to catch up – so if your collection was missed today (Friday) please put your bin back out by 6am tomorrow for collection.
  • Anything we don’t get to on Saturday will be caught up with early next week.
  • Please see Community Recycling Centres (Surrey County Council website) for opening hours of tips.


  • Our car parks are open and we are enforcing parking restrictions as normal.

Redhill market

  • Redhill market will not be running on Saturday 19 February. The operator Tudor Markets has taken the decision for safety reasons. See their Twitter feed and Facebook page for updates.

Covid testing centres

  • UKHSA has advised that ALL Covid 19 testing centres are closed today (Friday).
  • Surrey Heartlands Integrated Care Partnership has advised that all of their Covid Vaccine clinics across the Surrey Heartlands area will be closed today (Friday)
  • For further updates check their websites and social media channels.

Trees blocking the road and dangerous trees

  • Please report trees that are blocking the road to Surrey County Council (SCC) on 0300 200 1003. For more details see the Reporting flooding, trees and power cuts page of SCC's website.
  • For trees down or damaged on Reigate & Banstead Borough Council land, such as our parks and woodlands, contact our Customer Contact Team on 01737 276000. You can also report tree issues online. Out of office hours please call: 0151 221 2938.
  • For trees on Raven Housing Trust land contact 0300 1233 399 during office hours. Out of hours call: 0845 0613905 or email

Dangerous buildings/structures

  • If it doesn't pose an immediate danger to public safety, you can report a dangerous strcuture via Southern Building Control Partnership website, or call 0330 024 9355 during office hours - Southern Building Control Partnership provides building control services on our behalf.
  • To report an urgent dangerous structure out of office hours call Southern Building Control Partnership on 01883 722000.

Power cuts

  • For what to do in the event of a power cut see Safety (UK Power Networks website)
  • Dial 105 for free to get directly through to your local network to report a power outage.


  • See our flooding pages for specific flooding information, advice and contacts, as well as drainage and ditches.

Gritting - Surrey County Council

Responsibility for gritting in the borough lies with SCC and the local Highways Authority. For gritting (and pothole) enquiries please see Highways information online (Surrey County Council website). You can also follow Surrey Highways on Twitter.

  • If you consider a problem to be an immediate threat to life and limb telephone the SCC Highways contact centre on 0300 200 1003 instead of using the online forms.

We do recognise that large quantities of snow is difficult to cope with. Therefore, we are committed to providing mutual aid assistance to our partners to help meet gritting demand within the borough.

We'd like to thank those residents and businesses who help to clear snow around their own and neighbours properties.