Knowledge test

Pages in Knowledge test

  1. 1. Private Hire 
  1. 2. You are here: Hackney Carriage 

2. Hackney Carriage 

The Hackney Carriage knowledge test is different to the private hire test. There are different and more advanced questions.  Booking for the knowledge test is the same process as for the private hire. There are 2 Hackney Carriage test places per knowledge test. These slots are only for a Hackney Carriage Driver and NOT to be booked for a Private Hire Driver.

The test is undertaken under usual exam conditions. The test is therefore undertaken in silence, with no aids (books or paperwork) and mobile phones must be turned off. The test lasts 1 hour, if you get stuck on trying to understand a question you will be able to put your hand up to ask a staff member for assistance. 

Location and Time Day of the Test

The Knowledge test normally takes place twice a month on a Wednesday morning at our Council Offices at the Town Hall in Reigate. To attend the test you must have applied to become a Hackney Carriage driver and booked and paid the fee in advance and attend on the date and time you had selected. Please note there is no parking available at the Town hall for those taking the test. To find a list of Council car parks in the nearby area please click here.

We advise applicants to arrive by 09:45am. 

The test starts promptly at 10am. If you do not turn up on the day or arrive too late to sit the test you will miss the test and need to pay to rebook.   You will need to bring proof of ID to the test.

If it is your first knowledge test you will be required to bring the relevant proof of ID to sit the test as well as originals of:

  • Valid Passport
  • Evidence of  Right Work
  • Driving Licence

Preparation

We advice all our applicants to revise and practice for the test. To assist you in preparation for the test it will help to be familiar with the following documents:

• ‘The Street Atlas Surrey’ 
•  Hackney Carriage Policy and Conditions Document (PDF) 
• ‘The Official High Way Code’ - Department for Transport, Driving Standards Agency (Great Britain) 

Please note other than an electronic PDF copy of our Hackney Carriage Policy and Conditions Document we do not supply any of the above resources. They can be purchased online or in a bookshop.

Booking Your Test

As of 9th April 2018, you can only book online for the knowledge test. If you want to book for the first time you must apply to be a driver with us first. If you are having trouble finding a booking slot in the near future please email licensing and we can look into this for you.

You must only book one test at a time and you must wait for the result of your test before booking another test. If anyone attempts to book multiple tests, we will cancel the extra booking(s), leaving the earliest test,  and you will NOT be given a refund or be able to use the payment/credit for another knowledge test. Booking for a knowledge test will close 24 hours before the test is due to start.

To assist with using our online booking form please see our 'Knowledge Test Booking Document Guidance Document' that contains a screen by screen walkthrough of the booking process.

By booking a knowledge test via the green button below you agree that you have read and understood the points above.

Book a Knowledge Test 

Booking Cancellations/Amendments

Once a booking has been made it can not be cancelled by yourself. It can however be moved to a new date though, please call licensing and we can make the amendments for you. A minimum of 48 hours’ notice to amend your booking is required. Bookings trying to be amended with less than 48 hours’ notice wont be allowed by the booking system.  

Results and Feedback

We will email the results of your test within 7 days of you sitting the test. Do not contact us for the result unless you have not received it by the end the 7 day period (check your junk email first). If you fail the test we will tell you which sections you failed on; we will not tell you which specific question(s) you got wrong. We do not give out copies of the test paper.

Further Information & Example Questions

Below is a link to a PDF document with further information about the test and includes some sample exam questions. 

Hackney Carriage About the Knowledge Test

If you have taken the test a few times and not passed you may wish to think about if you may benefit from some additional help with practising to pass the knowledge test. Licensing offers a chargeable service that may be of interest to you. Further information about this service can be found on the licensing contact us and application advice service page.