Online payment help and security statement

Pages in Online payment help and security statement

  1. 1. Online payment help
  2. 2. Security statement
  1. 3. You are here: Online payments FAQs
  2. 4. Alternative ways to pay

3. Online payments FAQs

Credit and debit accepted

We can accept payments made with the following debit or credit cards:

  • Visa
  • Visa Delta (Debit)
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express or Diners card.

Safety when giving credit or debit card details

Payments to Reigate & Banstead Borough Council are accepted through a ‘secure page’. For information about Reigate & Banstead Borough Council’s security policy, please see our Security statement.

3D Secure

3D Secure is a security initiative which gives you enhanced protection when making payments online. 3D Secure includes two security programmes – "Verified by Visa" and "Mastercard SecureCode".

Why we use it

Like many companies, we take the privacy and security of its customer data and payment details very seriously. Reigate & Banstead already employs a number of advanced fraud prevention and detection initiatives that are detailed in our Privacy and Security policy to protect your details while they are being entered into our systems, as well as during the administration of your policy.

3D Secure is a card payment industry initiative that is designed to prevent the fraudulent use of credit and debit card details by requiring the person using the card to know an additional piece of information that is not physically present on the card. This helps reduce the potential for your card being used without your permission if it is lost or stolen. Additionally, this information cannot be "skimmed" from the card.

Verified by Visa and MasterCard SecureCode

These are security programmes created by the major card Suppliers (Visa and MasterCard). They allow you to create your own personal password/PIN, known only to you, for use as an extra security measure each time you use your Visa or MasterCard (including Maestro) payment card to make a future payment online on a participating website.