Online payment help and security statement

Online payment help

You must enter details for all fields that are marked with the asterix symbol (*) where the cardholder Name and Address is entered.

If at any time you need help about the information being requested then select the 'i' information symbol.

When using the service, DO NOT use your browser navigation buttons, please use the buttons on the pages instead.

Deleting a Payment

After you have added a payment to the Payment Basket, it can be deleted by pressing the appropriate buttons to the right of the reference. It is possible to delete a payment from the list right up until the point that the payment has been accepted and then confirmed.

Card Issue Numbers

Some credit and debit cards have an issue number. If it is present on your card, it must be entered into the field provided

There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.

Your Details

It is a requirement from the Bank that we request your Name, Address and a telephone number to aid in fraud prevention. The Name and address should be as per the cardholder’s details.

N.B. Please enter the name as it appears on your card, and your land line telephone number.

Receipts

After you have confirmed your payment, you will be presented with a receipt screen where you can print the receipt for your records. This includes all of the details of your payment (your credit or debit card number will be partially masked) and a receipt reference. This receipt will also be sent to the email address supplied.

Security statement

All data handled by Reigate & Banstead Borough Council must comply with the Data Protection Act 1998.

Principle 7 of the Act states - "Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data". For further information, see our Data Protection information.

All of the information entered into the form is encrypted before it is transmitted between your computer and ours.

Your credit or debit card details are also stored in an encrypted format to prevent any unauthorised access.

We will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank which processes them for payment.

There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.

How can you tell if a web page is properly secured?

The key to web page security is known as an ‘SSL certificate’, and can be identified by the yellow padlock symbol that appears in the bottom right hand corner of your browser. If you double-click on the padlock, details of Reigate & Banstead Borough Council’s secure certificate can be viewed.

Online Payments FAQs

Credit and debit accepted

We can accept payments made with the following debit or credit cards:

  • Visa
  • Visa Delta (Debit)
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express or Diners card.

Safety when giving credit or debit card details

Payments to Reigate & Banstead Borough Council are accepted through a ‘secure page’. For information about Reigate & Banstead Borough Council’s security policy, please see our Security statement.

3D Secure

3D Secure is a security initiative which gives you enhanced protection when making payments online. 3D Secure includes two security programmes – "Verified by Visa" and "Mastercard SecureCode".

Why we use it

Like many companies, we take the privacy and security of its customer data and payment details very seriously. Reigate & Banstead already employs a number of advanced fraud prevention and detection initiatives that are detailed in our Privacy and Security policy to protect your details while they are being entered into our systems, as well as during the administration of your policy.

3D Secure is a card payment industry initiative that is designed to prevent the fraudulent use of credit and debit card details by requiring the person using the card to know an additional piece of information that is not physically present on the card. This helps reduce the potential for your card being used without your permission if it is lost or stolen. Additionally, this information cannot be "skimmed" from the card.

Verified by Visa and MasterCard SecureCode

These are security programmes created by the major card Suppliers (Visa and MasterCard). They allow you to create your own personal password/PIN, known only to you, for use as an extra security measure each time you use your Visa or MasterCard (including Maestro) payment card to make a future payment online on a participating website.

Alternative ways to pay

The quickest and most convenient way to pay is using our secure online payment page. You can also pay by phone or post by:

Automated Telephone Payment 01737 276727

Use this number to pay for council tax, business rates (NNDR), Parking Fines and invoices.

By post

Post your cheque to:
Reigate and Banstead Borough Council
Town Hall
Castlefield Road
Reigate, RH2 0SH

Please make cheques payable to ‘Reigate & Banstead BC’, quoting the reference or account number on the back.

Invoices

Invoice and account number

Your invoice and account numbers are on the top right hand side of your invoice.

Rejected invoice and account number

Check that the numbers entered are correct and also check that the post code is the same as that quoted on your invoice. Should you still encounter any problems please contact the Council on 01737 276727 from 08:30 to 17:30 Monday to Friday. Any other queries contact the telephone number on the invoice.

Paying part of the invoice

Only the full amount of the invoice will be accepted.

Fee for payment

There is a fee of 1.4% (including VAT) for payment by credit card but not for debit cards.