Pages in Application information
1. All New Drivers
Welcome to our dedicated application advice page. This page is intended to help applicants that have recently applied and paid for a New Private Hire or Hackney Carriage Driver Licence. Please read and follow the information below carefully as we inform you how to continue your application. You need to apply for your own DBS and DVLA checks, directly to “Licence Check” for the DVLA check (you will receive a separate email within 5 working days) and “GBG” for the DBS check. You must follow all the instructions below.
DVLA and DBS Checks
Click on the link below called 'DVLA & DBS Information Document' to find out how you can do your checks and follow the instructions carefully. You can’t complete the DBS check without this document as it includes essential login information (‘Org Pin’ & ‘Secret Word’). If anything is unclear you need to ask a friend or family member for help.
Please note: Within 5 working days of submitting your application to Reigate & Banstead you will receive an email from a company called 'Licence Check'. You won't be able to start your DVLA check process (Licence Check) until you have received this email .
During the application process, your DVLA, DBS checks and medical are all valid for 6 months so if you are not ready to be licensed within 6 months, you will need to redo the check(s). We will tell you if you need to redo any of them. You do not need to contact us when you receive the result of these checks as we receive Electronic notification. We will only contact you if we need to clarify anything.
DBS Update Service - we can only accept this if you have paid for it and the certificate is for an Enhanced DBS where the “Position applied for” is “Other Workforce” AND “Taxi/Private Hire Driver”. We will need to see the original certificate so we recommend you bring it to your Knowledge Test; you must tell us it’s for the DBS Update Service. See https://www.gov.uk/dbs-update-service for more details.
You must supply a fully completed copy of your medical form. You must complete Page 1 and a GP from the medical practice you are registered at must fully complete the rest. The form can be downloaded in PDF format below:
Make sure your GP fully completes every single question – we often have to send Medical forms back as they have not been completed properly so check yourself before you give it to us. Please note that your GP must complete all the eyesight questions; we will not accept an opticians report instead of the Snellen chart.
You may email the form to [email protected], post or drop a photocopy into Reception. You can supply it at any stage of your application but be aware that we may not be able to check it promptly. We may ask you for the original form so you must keep it for the duration of the licence or until it is replaced by a newer medical.
You can provide the required documents at your knowledge test or at one of our driver drop in sessions.
Further information on documents required to be provided as part of your application can be found on our Document Guidance Webpage.
Documents can be provided to us at one of our driver Document Drop In Session.
We are confident you will be able to find all the supporting information you will need in relation to making your application on our webpages and in our guidance documents. If required, you can contact the Licensing Team via email at [email protected]. Our telephone lines are open 10am-12 midday and 2pm - 4pm Monday, Tuesday, Thursday and Friday and 2pm-4pm on Wednesday.