The Council has legal powers to investigate statutory nuisance complaints under the Environmental Protection Act 1990.
Please see the statutory nuisances explained page below for general information and advice on what could constitutes a statutory nuisance or not. Therefore some things a resident may feel is an annoyance or a nuisance may unfortunately not be seen as one in the eyes of the law. Usually for a statutory nuisance to exist it would need to comprise one or both of the below:
unreasonably and substantially interfere with the use or enjoyment of a home or other premises
injure health or be likely to injure health (prejudicial to health)
We are unable to investigate complaints where there is no clear nuisance address location details provided, it is down to the complainant to provide these to the council.
Before you consider formally reporting a problem to the Council we recommend you try to talk to the person responsible for causing the problem (if you feel safe and able to do so).
They might not realise they're causing a problem and quiet often writing a brief letter or having a quick chat can resolve the problem amicably. Our involvement can sometimes aggravate matters, particularly if it's the first time the people hear that there's a problem. It can take several months once the Council begins our investigations to potentially resolving matters on your behalf and investigations could potentially end up at court.
Further information on what steps to follow to resolve a neighbour dispute can be found via the government website:
The Council aims to start investigating your problem within five working days of receipt, however during periods of high workload this could stretch to ten working days. We will contact you as soon as we are able to.