Coronavirus (COVID-19)

For the latest information please visit our coronavirus pages

Test and Trace Support Payment

The Government's new Test and Trace Support Payment of £500 is for people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and will lose income as a result.

If you have been contacted by NHS Test and Trace and told to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial help during your self-isolation period. This scheme will run from 28 September 2020 to 30 June 2021.

Who is eligible for a Test and Trace Support Payment?

To be eligible for a support payment of £500 you must:

  • have been told to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive; and
  • be employed or self-employed; and
  • be unable to work from home and will lose income as a result; and
  • be aged 16 or over; and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you are not receiving one of these benefits, but you are on a low income and unable to support yourself financially during your self-isolation period you may still be entitled to help under our discretionary scheme.

For both the Test and Trace Support Payment and discretionary payments, eligible individuals will receive their £500 payment on top of any benefits and Statutory Sick Pay (SSP) that they currently receive.

Who is not eligible?

You will not be eligible for payment if you:

  • have not received a notification from NHS Test and Trace with an ID number telling you to self-isolate – please note that being advised by the NHS Covid-19 App will not make you eligible
  • can work from home during a period of self-isolation
  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • started your self-isolation period before the Test and Trace Support Payment Scheme launched on 28 September 2020

How do I apply?

To apply for a Test and Trace Support Payment you will need to complete the application form below and provide evidence to confirm your eligibility. No application can be accepted without a valid Test and Trace ID reference number.

Applications can only be paid if you apply within 28 days of the start of your isolation period. 

More than one person from the same household can make an application if they all meet the eligibility criteria.

You can apply more than once if you have been told to self-isolate by NHS Test and Trace multiple times and you meet the eligibility criteria.

What documents will I need?

You will need the following documentation to complete your application:

  • your eight digit NHS Test and Trace Account ID Number e.g. 'c6bc457f' - This can be found in the text message, email or letter you have been sent by NHS Test and Trace telling you to self-isolate or on the confirmation message you were sent when you completed the NHS Test and Trace questionnaire.  You will not be eligible for a payment without this.
  • a copy or photo of the NHS Test and Trace notification you received. This must clearly show the date you received notification and the Test and Trace ID Number
  • your bank details
  • a copy of your latest bank statement showing all income and expenses
  • Proof of employment or self-employment e.g. your latest payslip or recent business bank statement, set of business accounts or evidence of self-assessment returns

Apply for Test and Trace Support 

Help with my application

If you are unable to complete the form online please contact 01737 276 497.

You can apply on behalf of someone else if they are eligible however, the £500 payment must be paid into a bank account in the name of the person for whom the application is being made.

About the payment

Once you have submitted your completed application and supporting evidence we will carry out the necessary checks to confirm you are eligible for a payment. 

Test and Trace Support Payments will be received on top of any benefits and Statutory Sick Pay you receive.

Test and Trace Support Payments will be subject to income tax, but they will not be subject to National Insurance contributions:

  • If you are self-employed the payment will need to be included on your Self Assessment Tax Return along with any other coronavirus support payments you may have received.
  • If you are employed, you do not have to do anything and HMRC will send you a new tax code notice.

For more information about how we use your data, view the Test and Trace Support Payment Privacy Notice

To find out about other help available.


The council will not accept deliberate manipulation and fraud. Any person that dishonestly provides false or misleading information in communication with the Council, including verbal communication, will be committing a criminal offence contrary to the Fraud Act 2006 and will be subject to a criminal investigation and criminal proceedings may be taken against them. All information is subject to internal and external audit checks. The Government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.