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3. Help with self-isolating
If you have coronavirus, or are a close contact of someone who does, you need to self-isolate to help stop the virus. If you are worried about how you will manage, the following help is available.
If you are struggling financially
- £500 Test and Trace Support Payments are available for people who have been told to isolate by NHS Test and Trace. You must be on a low income and unable to work because you or someone you care for is isolating. You can check if you're eligible and apply on our website.
If you need food
If you have the funds to pay for it, there are a range of delivery options available:
- Consider local providers, such as butchers and grocers, who deliver. Search ‘food’ in our online directory for some ideas.
- Some take away delivery services can also deliver a small food shop for you
- Try asking a friend or neighbour to get some shopping for you
- Contact NHS volunteer responders 7 days a week - call 0808 196 (8am to 8pm)
- There are also local voluntary organisations who can help with your shopping - search ‘food’ in our online directory
If you are struggling financially and don't have the funds to pay for food, we can refer yo to a local food bank. In an emergency we will get a parcel of basic supplies to you. Contact us on 01737 276 000 or SMS text 07834 626468 if you are deaf or hard of hearing. Monday to Friday 10am - 4pm.
If you need essential medication
- Try asking a trusted friend or neighbour
- Contact a local voluntary organisation who may collect your prescription for you - search ‘pharmacy’ in our online directory
- Contact NHS volunteer responders - call 0808 196 (8am to 8pm, 7 days a week)
- Your local pharmacy should offer a free prescription delivery service to people who are self-isolating because they, or a close contact, has tested positive for Covid-19. You will need your contact tracing reference number. Search 'pharmacy' in our online directory for a list of local pharmacies.
If you need someone to talk to
If you’re experiencing crisis, don't delay:
- The Samaritans are available at anytime on 03300 945717 or 116 123; or visit https://www.samaritans.org/
- Or contact Surrey Crisis on 0800 915 4644; or www.sabp.nhs.uk/help
If you need to hear a friendly voice or some emotional support:
- Reach out to friends, family and neighbours
- Our online directory has a list of organisations that offered befriending support during lockdown. Many of these are continuing with this service for those who need to self-isolate and you can contact them for more details - search ‘befriending’ in our online directory
- Or contact us www.reigate-banstead.gov.uk/ineedhelp
If you’re worried about your caring responsibilities
If you're unable to take your children to and from school:
- Reach out to local parents who may be able to help
- Talk to your school
If you are concerned about an adult you care for while you are self-isolating:
- Reach out to other friends or family that may be able to assist
- If you are concerned about their wellbeing, contact Surrey County Council’s Adult Social Care team on 0300 200 1005 Mon – Fri or 01483 517898 if it is an out of hours emergency. There is more information about support for carers on the Surrey County Council website.
If you need someone else to walk your dog or look after other animals not at your home:
- Reach out to neighbours or local friends or family who may be able to assist
- Consider private dog walking providers
- Contact us Contact us on 01737 276 000 or SMS text 07834 626468 if you are deaf or hard of hearing. Monday to Friday 10am - 4pm.