Coronavirus (COVID-19)

For the latest information please visit our coronavirus pages

Supporting our local businesses

Pages in Supporting our local businesses

  1. 1. Supporting our local businesses
  2. 2. Business rates
  3. 3. Grants and loans for businesses
  4. 4. Support for the self-employed
  5. 5. You are here: Guidance for food businesses
  6. 6. Operating safely during Covid-19

5. Guidance for food businesses

The Government has published guidance for food businesses on coronavirus.

There is also guidance for people who work in or run restaurants offering takeaway or delivery services.

Currently hospitality businesses are required to close for consumption of food or drink on the premises. These closed premises can continue to provide:

  • Takeaway food and non-alcoholic drink between 5am and 11pm. This means that customers can enter the premises to place and collect their order. Food and non-alcoholic drink can also be sold via click and collect where orders are made online, by telephone or by post; and drive through. All food and drink (including alcohol) can continue to be provided by delivery.
  • Food and drinks for delivery, via click and collect and drive through only between 11pm and 5am. Click-and-collect and delivery services can only operate where goods are pre-ordered (by phone, online, via a mobile app or by post) and collected without entering the premises. Venues offering click-and-collect or delivery services must not include alcoholic beverages if their license does not already permit the sale of alcohol.
  • Food or drink purchased from a hospitality premises via takeaway or click-and-collect, must not be consumed on any part of that premises, including beer gardens, as well as on any adjacent seating to the premises i.e. outside seating or benches must not be in use.

Social distancing still applies

Businesses offering takeaways and food deliveries should take the following precautions to follow social distancing wherever possible:

  • Keep groups apart when placing or collecting orders. Consider using barriers between groups and manage the number of customers in the venue so as to maintain social distancing (2m, or 1m with risk mitigation where 2m is not viable)
  • customers should be discouraged from entering the premises until their order is ready to collect, waiting outside while it is prepared if possible
  • customers whose orders are ready should enter one at a time to collect orders and make payments
  • businesses should discourage crowding outside the premises. Where possible, use queue management systems to maintain the 2 metres separation.

Please note: social distancing also applies on the journey to and from work, as well as for employee communal areas, such as canteens and break rooms. 

Food safety advice if providing food from home

If you are selling food you have prepared from your home, you must be registered with Reigate & Banstead Borough Council as a food business.

If you are offering to prepare and deliver any form of cooked or prepared food from your home for the community, then there are a number of additional things you need to consider, to ensure that the food you are preparing and delivering is safe to eat:

  • the ingredients are within their expiry dates and are not at risk of causing a bacterial infection
  • foods that need refrigerating must be kept cool (ideally below 8 degrees C) while being transported through the use of a cool bag/insulated box
  • hot foods should be kept ideally above 63 degrees C and may also need to be packed in an insulated box
  • travel times are limited to less than 30 minutes.

The Food Standards Agency has published some further hygiene and allergy advice for individuals cooking for the community

This is also relevant if you’re planning to cook for your neighbours. However, we recommend that if you’d like to help others by providing food, that you contact Voluntary Action Reigate & Banstead (VARB) who is co-ordinating the volunteering efforts for the borough.

Contact us

If you do want to provide food from your own home, please call the Environmental Health team on 01737 276 417 or email [email protected] to get advice and support to ensure you are doing so safely.