Coronavirus (COVID-19)

For the latest information please visit our coronavirus pages

Freedom of information request

Pages in Freedom of information request

  1. 1. You are here: Freedom of information request
  2. 2. Other ways to request information
  3. 3. Public health funerals
  1. 4. Business Rates
  2. 5. Contracts

The Freedom of Information Act 2000 lets you ask to see anything that we hold whether in paper form or as electronic files.

Delays in dealing with FOIs during the current emergency

Due to the current situation with COVID-19 the majority of the Council’s regular staffing and resources are being directed to helping our communities and vulnerable people who are experiencing difficulties during the pandemic. 

Therefore, while we focus on aiding our residents, there will be a delay in processing Freedom of Information, Environmental Information and Subject Access Requests.

Accordingly, to prevent a backlog, we kindly ask you to consider withdrawing your requests and enquiries by return email. Otherwise, we ask for your patience and understanding during this unprecedented situation and refer your attention to The Coronavirus section where we share regular updates which may answer your questions.

Thank you for your support

Before you begin

Check that we don't already publish the information.

Answers to our most frequent requests are here:

Information we can't give you

  • Information we no longer have - see the council's record and retention schedules
  • Any information that would take us longer than 18 hours to produce
  • Any information that is exempt under the act

Make a Freedom of information request

Our response

We will provide the information as quickly as we can. Upon receipt of your request you will receive an automatic acknowledgement and thereafter we will reply in full as quickly as we can. The law requires that we respond  within 20 working days (see note above about delays in exceptional circumstance), starting from the day after the request is recorded. You can read what we do with your data from our privacy notice.

Unhappy with our response?  

If you are unhappy with the handling of your request, you have the right to ask for an internal review. Requests should be submitted within two months of the date of receipt of the response to your original enquiry and should be addressed to: [email protected].

If you are not content with outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can also be contacted at: Information Commissioner's Office, Wyecliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF