Emergency planning

8. Community Resilience

Getting together with your local community to make an emergency plan is the most powerful way you can minimise the impact of an emergency situation on your own household.

Your community could be your neighbours and those that live near you, or it could be a local club or organisation that you're part of, such as a sports club or religious group. Whoever your community is with, you should ask yourself the following questions:

  • Are you aware of the risks you and your community might face, e.g. flooding?
  • How can you help yourself and those around you during an emergency?
  • What can you do to get involved in emergency planning in your community?

Make a community emergency plan

By planning in advance, you will be better prepared to respond in an emergency and better equipped to recover in the long-term.

Simple community emergency plans identify:

  • who can help and the skills they have
  • useful emergency equipment
  • vulnerable people in the community
  • useful emergency contacts

You can start your own plan by using a template from, see: Surrey County Council emergency planning or find advice on creating a community flood plan from the Environment Agency - GOV.UK.

Surrey Prepared 

Additional information about how you can better prepare for emergencies can be found at Surrey Councty Council: Surrey Prepared.

Report or get information about a powercut

There is a new number to call if you have a power cut.

  • 105 is a new number that you can call to report or get information about a power cut. It will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.
  • 105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones. It doesn’t matter who you choose to buy your electricity from - anyone can call 105.
  • You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, call the emergency services too.
  • Don’t be left in the dark.  Call 105.

To find out more, Visit the Power Cut 105 website

Local media and related websites

Local media

Related websites