Access to information requests and coronavirus

Our response to Freedom of Information Requests (FOIs), Environmental Information Regulation requests (EIRs) and Subject Access Requests (SARs) may take longer for us to complete at the moment as we need to prioritise essential services.

The Information Commissioners Office (ICO) has advised that although they are unable to extend statutory timescales, they will advise people that they may experience understandable delays when making FOIs, EIRs or SARs during the COVID-19 pandemic.

Submitting a request

Your statutory right of access remains unchanged during the pandemic but our resources may be diverted from usual compliance or information rights work at this time. To help you get the information you need as soon as possible please:

  • Check the website before submitting your request as the information you require may be available already
  • Submit your request by email to rather than by post as most staff will be working from home

For general information about accessing information and records.

Our response

Please be aware that during the pandemic you may experience a delay in your response.

Following guidance from the ICO, we will keep requestors informed of any delays and will respond as soon as resources allow. We will also be keeping up to date on guidance from the ICO as the situation changes to ensure that we comply with any changes or amendments to information rights practice.

For further information on your information rights at this time please see