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Citizens Access

Citizens Access – Your way to check Council Tax and Business Rates billing and instalment information as well as details about your Council Tax Reduction and Housing Benefit.

You can also Search for the Council Tax Band of a property. Or find the Rateable Value of a Business Rates property. You do not need to register an account to do this.

For Council Tax

  • Check up to date account information
  • Check your balance, payments and bills
  • View your account activity
  • Make a Council Tax payment
  • Download a copy bill or recovery notice

If you are also getting Council Tax reduction or Housing Benefit, you can also

  • View your weekly entitlement to Council Tax Reduction and Housing Benefit
  • View the date and amount of your next payment
  • View details of how benefit is calculated
  • View your claim status and start date.

Business Rates

  • Check up to date account information
  • Check your balance, payments and bills
  • View your account activity
  • Make a Business Rates Payment
  • Download a copy bill or recovery notice

Register to use Citizens Access

Sign in to an existing Citizens Access account, register for a Citizens Access account or Find a Council Tax band for a property:  

Citizens access for Council Tax

Sign in to an existing Citizens Access account for Business Rates, register for a Citizens Access account for Business Rates or find the rateable value of a Business Rates property:

Citizens access for Business Rates

Note: If you are registering for the first time for a Citizens Access account, please be ready with your Council Tax or Business Rates Account number which you can find on your Council Tax or Business Rates bill or recovery notice. You will also be asked 2 of the following for security questions.

  • What is your online reference? – you can find this on your bill or recovery notice
  • What is your current postcode?
  • What are the last three digits of a telephone number we hold for you?
  • What are the last three digits of a bank account number we hold for you?