2004/5 Annual Residents Survey
This section provides information about the 2004/5 Annual Residents Survey.
Consultation overview
We sent out postal surveys to 2,200 residents within the Borough, to find out residents views about living in the Borough and of the service we provide.
Who consulted?
QCL Research on behalf of Reigate and Banstead Borough Council.
Why did we consult?
- This data will form part of the evidence base that will help inform the Council's priorities, reflected in the 2006-2009 Corporate Plan.
- It will allow us to improve Service provision by targeting resources to specific problem areas.
- It provides us with evidence to make representations to improve the performance of partner organisations (eg: SCC highways maintenance)
- It will enable us to benchmark the data with other Councils and against past survey results on our own services - and also give us the ability to learn from best practice.
- It will help us to understand changes in Residents perception over time.
- It will help identify areas to target communication where there is a gap between perception and actual performance.
Who did we consult?
2,200 residents who live within the Borough were sent the questionnaire, we received 1,260 responses (58%).
When did the consultation take place?
The consultation took place in December 2004 and January 2005.
Further Information?
The 
management summary (658.5kB) of the results from this survey can be downloaded as a word document. 
A Powerpoint presentation of key results (924.0kB) is also available. For further information please contact Catherine McDermott 01737 276008.
Reigate & Banstead Borough Council
Town Hall
Castlefield Road
Reigate
RH2 0SH
01737 276000
customer.services@reigate-banstead.gov.uk
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