Customer Services Chartermark
This section describes the Chartermark that the Council's Customer Services team has been awarded for the excellence of its service.
The Council's Customer Services team has been awarded a Chartermark - a government scheme for excellence in public service - for its exceptional standard of service to customers.
Customer Services far exceeded the standard
This outstanding service to the community was initially recognised by the scheme in 1998. A Chartermark award lasts for three years, and Customer Services staff were delighted to receive the award for the fourth time.
To achieve the Chartermark, Customer Services needed to meet a range of criteria, including:
- consulting and involving customers
- setting and meeting the highest standards of service
- using resources to the maximum efficiency
- being innovative
- constantly looking to improve
- treating staff and visitors fairly.
The inspectors, who said the Council "far exceeded the standard", praised the service, which covers
- the four borough Help Shops
- the Reigate Customer Services Desk
- the Town Hall reception
- the Council’s Help Line.
Reigate & Banstead Borough Council
Town Hall
Castlefield Road
Reigate
RH2 0SH
01737 276000
customer.services@reigate-banstead.gov.uk
Help Shops
What surgeries are taking place at:
Town twinning
Read about the delights of the Borough's twin towns:
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