Complaints

Pages in Complaints

  1. 1. You are here: A complaint is not these things
  1. 2. What is a complaint?

1. A complaint is not these things

A complaint is not:

  • A request for service (such as the removal of “fly-tipping”). Requests for service can be made via our online forms across this website, see the report it page for more information.
  • A request for information or an explanation of council policy (such as why the council tax is set at a certain level).
  • Matters for which there is a right of appeal to an independent tribunal (such as planning applications, benefits decisions).
  • Matters which you can go to court about.          

These issues will not be treated under the complaints procedure.

To contact us about a general service enquiry please use the online form below

Contact us online form

Complaints about councillors

There is a different procedure for complaints about councillors.

Use the online complaints form only to submit a formal complaint as described in What is a complaint?