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Contact us details

Contact us

Reigate and Banstead Borough Council

Town Hall

Castlefield Road



Town Hall opening times

Monday to Thursday 8.45am - 5pm

Friday 8.45am - 4.45pm

Help Line opening times

Monday to Thursday 8.45am - 5pm

Friday 8.45am-4.45pm

01737 276000

SMS 07834 626468


Report it

You can report problems with the following services online.

Bins and recycling

Business rates


Formal complaints

  • Complaints - about our action or lack of action or about the standard of a service provided. Please note a formal complaint takes longer to resolve than a service report. For example, a report of a missed bin collection that can be done through another form on this page. Also please note you'll save time by going direct to Surrey County Council if you are reporting a pothole (see below).
  • Complaints about councillors - if you feel a councillor has failed to follow the Code of Conduct

Cleaner streets and maintenance Surrey Law Enforcement logo

Reigate and Banstead Joint Enforcement Team (JET):

Council tax


  • E-petitions - you can view and sign any current petitions and see our response to any completed petitions.



Do it online

  • Do it online - pay it, apply for it, planning search and track request.

Contact us

  • Contact us online form - if none of the online forms above are suitable for the subject of your enquiry then you can use this form to get in touch with us. Please note though, your message will go to the right person directly if you use a specific form from higher up the page.

Surrey County Council

Last updated : 21/07/2014

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