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Contact us

Reigate and Banstead Borough Council

Town Hall

Castlefield Road

Reigate

RH2 0SH

Town Hall opening times

Monday to Thursday 8.45am - 5pm

Friday 8.45am - 4.45pm

Help Line opening times

Monday to Thursday 8.30am - 5pm

Friday 8.30am-4.45pm

01737 276000

SMS 07974 325 272

Reminder notices

This section gives information about reminder notices which the Council sends to late payers of council tax.

Why has a reminder notice been issued?

A reminder notice has been issued because you are shown as the charge payer and one or more instalments have not been received by the due date - the first of each month.

Billing, collection and recovery of Council Tax is governed by the Local Government Finance Act 1992.

At the beginning of each financial year, every charge payer is entitled to pay their charge over 10 monthly instalments and the Council sets the date by or on which payments should be made.

If payment is not received by the due date, the Council is required to issue a reminder notice.

This requires overdue instalments to be paid within 7 days and remaining instalments to be paid on time.

If payment is not made in 7 days the balance becomes due in full and a summons may be issued for the full amount.

Only one reminder per year is required to be issued.

If a later instalment is missed, a Final notice will be issued for the remaining balance which will then be due in full.

What should I do if I consider that I am not liable for these charges?

You should contact the Council Tax section immediately. 

What if payment was made recently?

If you have made a payment, which does not appear to have been recorded, then you must inform the Council Tax section immediately.

Please note that payments made through a bank or post office can take up to 10 days to reach your account, which is why the Council recommends payment by Direct Debit.

What if I want to pay by Direct Debit?

A Direct Debit mandate is enclosed with your reminder. Alternatively, click on the link below:

I want to download a Direct Debit mandate (pdf).

Please complete and return it with a cheque to bring your instalments up to date. 

If you are not able to bring your instalments up to date it may still be possible to pay by Direct Debit. 

If this is the case please contact the Council Tax section.

What if I have appealed against the banding?

Your council tax remains payable in accordance with the instalments detailed on your account even though you may have an appeal outstanding.  

If, as a result of a successful appeal, you have overpaid, the credit may be refunded to you if required, or your instalments reduced accordingly.

Is there any help available to pay the Council tax?

Please refer to the following sections:

If you have any queries please contact the Local Taxation unit on 01737 276779 or email council.tax@reigate-banstead.gov.uk   

Last updated : 15/06/2009

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