Service performance
This section provides detailed information about how the council is performing compared against its own local targets and those set nationally.
The council is always striving to improve its service delivery and works hard to monitor its own performance throughout the year.
One of the main ways a local authority measures its performance is through indicators - or targets for service delivery. In some cases these are local indicators produced by the council, while others are National Indicators (NI’s) defined by the Department for Communities and Local Government (DCLG).
The council has a statutory obligation to collect NI's and publish the results.
The Corporate Health Basket of performance indicators
The council has identified a number of key indicators that are important in judging if we have achieved our own local targets and those set nationally.
This is schedule of key indicators is known as the Corporate Health Basket. The indicators are grouped by theme, which reflect the Executive portfolios. This basket is scrutinised by senior management, the Executive and the Overview and Scrutiny Committee on a quarterly basis.
The council’s performance is shown in two dimensions:
1. Status – this compares actual performance against the target for the quarter. Performance is depicted
| On or above target = |  |
| below target = |  |
| within agreed tolerance = |  |
2. Trend – compares this quarter’s performance with the same quarter last year. Performance is depicted by the following arrows
| an improvement on same quarter last year = |  |
| a decrease on same quarter last year = |  |
| no change compared to same quarter last year = |  |
Against each indicator is a management action/comment, which explains the status or trend reported.
In addition to the agreed set of corporate health indicators, there is the ability to report any other indicators that have been identified for action by a portfolio holder and or directors.
The following is the latest quarterly results reported during the current year:
Overall Service Performance
As well as the Corporate Health indicators, the council also monitors key service indicators. You can download further information about the council's performance indicators.
- 2009/10 key service indicators (to follow)
Staffing policy for hiring contractors
The council has a statutory responsibility to provide information on it's policy towards protecting its staff on occasions when we hire contractors. This statement must be referenced to this Best Value Performance Plan.
Certification of compliance with the code of conduct on workforce matter
We are required annually to certify that individual contracts entered into comply with best value requirements, including workforce requirements in the code of practice and the accompanying guidance.
During the financial year 2008/09 the council did not enter into any contracts that involved the transfer of staff.
Last updated : 29/03/2011
