Service performance
This section provides detailed information about how the council is performing compared against its local targets.
The council is always striving to improve its service delivery and works hard to monitor its own performance throughout the year.
One of the main ways a local authority measures its performance is through indicators - or targets for service delivery.
Key service indicators
The council has identified a number of key indicators that are important in judging if we have achieved our targets.
These are known as Key Service Indicators (KSIs). They are scrutinised by senior management, the Executive and the Overview and Scrutiny Committee on a quarterly basis.
The Status measure compares actual performance against the target for the quarter. Performance is depicted by the following ratings:
| Green = on or above target = |  |
| Red = below target = |  |
| Amber = within agreed tolerance = |  |
Against each indicator is a management action/comment, which explains the status reported.
The following report shows the latest quarterly results reported during the current year:
Last updated : 27/04/2012
