skip to content

Main navigation

Contact us details

Contact us

Reigate and Banstead Borough Council

Town Hall

Castlefield Road

Reigate

RH2 0SH

Town Hall opening times

Monday to Thursday 8.45am - 5pm

Friday 8.45am - 4.45pm

Help Line opening times

Monday to Thursday 8.30am - 5pm

Friday 8.30am-4.45pm

01737 276000

SMS 07974 325 272

Translations


Freedom Of Information Act 2000

This page is about your rights under the Freedom of Information Act 2000.

The Freedom of Information Act 2000 gives a right of access to recorded information held by public authorities. This includes this council.

What you can access and what is exempt

You can request any information that the council holds either on paper or as electronic records. 

Some information cannot be released and will be exempt from the terms of the FOI Act. A full list of exemptions is available on request.  These exemptions cover such information as personal data about individuals, contractual details or information due for release in the future etc.

Requesting information

A request should be made in writing by letter, email, online form or Twitter.  Your request should state your name and address, and describe the information you require.

Online form

Write to

Information Officer
Reigate & Banstead Borough Council
Town Hall, Castlefield Road
Reigate
RH2 0SH

Email

You are entitled to tell the council how you wish to view the information. These can either be:

  • paper copy 
  • inspection of the information at the Town Hall 
  • digest or summary of the information.   

Cost of requesting information

The vast majority of requests will processed free of charge although the council may charge a small fee for copying and postage.

Requests for information which involve a significant amount of Council time to locate, retrieve and extract the information may involve a fee. This would be notified to you and your agreement obtained to pay it before the request is processed. 

Time taken to produce the information

We will try to provide the information as quickly as possible and in any case within 20 working days, starting from the day after the request is recorded.

If a fee is required, the days between the dates on which a fees notice is sent to you and the day the fee is paid will not form part of the 20 working day time limit.

If the council requires more information to identify or locate the information requested and it has informed you of this, the 20 working day time limit will not begin until you have supplied that information.

When we do not have to give information

The council does not have to give information that falls into the category of 'absolute exemption'.

In these cases the council will need to apply the public interest test and consider whether withholding the information outweighs the public interest in disclosing it. Details of all categories of exemption are available on request from our Customer Services team, email customer.services@reigate-banstead.gov.uk

Unhappy with the our response

If you are unhappy with our response to your request, you may lodge a complaint under the council’s complaints procedure.  Details of how to do this will be provided with our reply to you.  If  you do complain, the Chief Executive will arrange for your request to be reviewed.

If you remain dissatisfied after this review, you may then ask the Information Commissioner to decide whether the council has dealt with the request correctly and within the terms of the Freedom of Information Act 2000. 

If the Information Commissioner feels that the council’s decision was unjust then the council may be forced to provide the information requested.

If you or the council are unhappy with the Commissioner’s findings then either party may appeal to the Information Tribunal.

Disclosure logs

You can see the FOI requests we have dealt with. 

See also

  • Payments to Suppliers  - all payments made to external suppliers over £500 are publicly available for you to view. So you might like to view this before submitting an FOI as it may answer your question.

 

 

Last updated : 25/04/2012

Footer links